Insights & updates from our experts
A small usability improvement has been made for service level managers. When they register a new SLA, they will notice that the Service offering field behaves differently. It used to be a simple dropdown field, but it has been upgraded to a suggest field.
The reason why this is helpful is that most Xurrent customers now have well over 100 service offerings and most of them start with ‘Bronze’, ‘Silver’, ‘Gold’ or ‘Basic’, ‘Standard’, ‘Premium’. That made it hard to find the right option in a dropdown field that only allowed the user to enter the first few characters of an option to find the right one. A Xurrent suggest field makes it possible to filter the list by entering the first few characters of one or multiple words that are part of the desired option.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.









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