A small usability improvement has been made for service level managers. When they register a new SLA, they will notice that the Service offering field behaves differently. It used to be a simple dropdown field, but it has been upgraded to a suggest field.
The reason why this is helpful is that most Xurrent customers now have well over 100 service offerings and most of them start with ‘Bronze’, ‘Silver’, ‘Gold’ or ‘Basic’, ‘Standard’, ‘Premium’. That made it hard to find the right option in a dropdown field that only allowed the user to enter the first few characters of an option to find the right one. A Xurrent suggest field makes it possible to filter the list by entering the first few characters of one or multiple words that are part of the desired option.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.