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A small usability improvement has been made for service level managers. When they register a new SLA, they will notice that the Service offering field behaves differently. It used to be a simple dropdown field, but it has been upgraded to a suggest field.
The reason why this is helpful is that most Xurrent customers now have well over 100 service offerings and most of them start with ‘Bronze’, ‘Silver’, ‘Gold’ or ‘Basic’, ‘Standard’, ‘Premium’. That made it hard to find the right option in a dropdown field that only allowed the user to enter the first few characters of an option to find the right one. A Xurrent suggest field makes it possible to filter the list by entering the first few characters of one or multiple words that are part of the desired option.
A Note From the Road: What SPARK Taught Me About Time
During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.
3 Mins
July 1, 2026
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Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
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