It is common to place the same report multiple times on the same dashboard. Different filters can then be applied to each version of the report to ensure each conveys different information. For example, the metric report ‘Open Requests’ may be placed at the top of a dashboard four times to show the service desk analysts the current number of:
- Top-Impact Requests
- Major Incidents
- Urgent Requests
- Open Incidents
In the past, preparing this dashboard would have required the ‘Open Requests’ report to be placed on the dashboard four times by clicking on the Add Reports button four times and selecting the report each time from the long list of standard reports. Now the person who is preparing the dashboard only needs to do this once, after which the Duplicate icon in the upper right corner of the report can be used to quickly duplicate it three times.
When a report is duplicated, its custom size, name, and filters are also applied to its duplicate. This makes it easy, for example, to ensure that the duplicate reports have the same size as the original report.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.