In the past, it was possible to see which automation rules were added to a request or task by expanding its ‘Automation Rules’ section. But just like their Audit Trail, people will mostly use this information when something happened that they did not expect.
Because of this, the ‘Automation Rules’ section has been moved. It can now be opened from the Actions menu by selecting the new option ‘Automation Trail’. The Actions menu itself is opened by pressing the Actions button in the toolbar.
This leaves the interface a little cleaner for people’s day-to-day interactions with Xurrent records.
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Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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