Insights & updates from our experts
People from organizations that work with agile boards often also use the Inbox to know which assignments they should be working on. Since it was made possible to create personal views and defining those as the default view, many specialists created a personal Inbox, in which all assignments are ordered in a way that makes sense to that specialist. The specific agile board column on which an assignment resides can also be an important factor in filtering or ordering items in the Inbox. For this reason, the Agile board column has now been added as a customizable column for the Inbox views.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.









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