Insights & updates from our experts
Automation rules can now access the child service instances of a service instance. This makes it possible for service providers to automatically assign a request to a team that is responsible for the child service instance, for example.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





.webp)
%20(1).webp)


.jpg)













