A Better Way to Understand Complexity - Introducing the Service Navigator
The Service Navigator has been added to the Xurrent service. It offers a graphical presentation of the dependencies between services, as well as the configuration item relations. You can find the Service Navigator in the Analytics console.
What makes the Service Navigator so special is that it allows you to switch between the logical service view and the physical infrastructure view.
You can also launch the service navigator from a request, problem, service, configuration item, etc. To do this, click on the Actions toolbar button and select the menu option ‘Service Navigator’.
The Service Navigator also works wonderfully on tablets such as the iPad or the Galaxy Tab. On a tablet you can make pinch gestures with your fingers to zoom in and out.
Is Jira Service Management Pricing Right for Your Team in 2026?
Jira Service Management pricing looks straightforward starting at $20/agent, but the true Total Cost of Ownership tells a different story. Read our complete 2026 guide to uncover the hidden "Atlassian Tax" of marketplace apps, strict Free plan limits, expensive implementation consulting fees, and how JSM compares to modern ITSM alternatives.
Ivanti Neurons Pricing Guide for 2026
Navigating Ivanti's opaque, quote-based pricing can be a challenge. While resellers list modules between $25 and $59 per user, the real cost often lies in mandatory consulting and high-stakes renewal clauses. This comprehensive 2026 guide pulls back the curtain on Ivanti Neurons, detailing the true Total Cost of Ownership (TCO) and how it compares to agile alternatives like Intune and Xurrent.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.