A Better Way to Understand Complexity - Introducing the Service Navigator
The Service Navigator has been added to the Xurrent service. It offers a graphical presentation of the dependencies between services, as well as the configuration item relations. You can find the Service Navigator in the Analytics console.
What makes the Service Navigator so special is that it allows you to switch between the logical service view and the physical infrastructure view.
You can also launch the service navigator from a request, problem, service, configuration item, etc. To do this, click on the Actions toolbar button and select the menu option ‘Service Navigator’.
The Service Navigator also works wonderfully on tablets such as the iPad or the Galaxy Tab. On a tablet you can make pinch gestures with your fingers to zoom in and out.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.