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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

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KNOWLEDGE IS POWER

Whitepapers

Insights and Updates: Navigating the Future of Service Management

Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM Platforms

Gartner named Xurrent to its first ITSM Magic Quadrant in four years, as a Niche Player. To us, this highlights Xurrent as a leading vendor of choice for a specific kind of organization: the midsize enterprise.

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Featured Whitepapers

Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM Platforms

Gartner named Xurrent to its first ITSM Magic Quadrant in four years, as a Niche Player. To us, this highlights Xurrent as a leading vendor of choice for a specific kind of organization: the midsize enterprise.
July 29, 2026

Modernizing IT Ops with AI: The Definitive Guide for Service and Operations Leaders

This white paper demystifies GenAI, RAG, and agentic AI, and shows how they drive faster resolutions, lower costs, and better user experiences. A must-read for leaders ready to put AI to work, securely and responsibly.
July 25, 2025

The Principles of Workflow Automation

Besides excellent technology, successful workflow automation requires strong governance and a structured, consistent approach.
November 7, 2023

All Whitepapers

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July 29, 2026

Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM Platforms

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July 10, 2026

Research In Action Just Named Xurrent a Market Leader — the Modern, Agile Choice for European ITSM.

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May 12, 2026

The AI Pathway to Success

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April 2, 2026

The Major Incident Postmortem Playbook

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April 1, 2026

ESM Checklist

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March 26, 2026

Xurrent Named a Leader and Fast Mover in the GigaOm Radar for ITSM

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December 2, 2025

The Autonomous Enterprise: ServiceOps and the AI-Driven Unification of IT Delivery

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December 1, 2025

Introducing ITxM: The Future of Connected IT Operations

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November 3, 2025

Efficiently Manage DORA with Xurrent

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July 25, 2025

Modernizing IT Ops with AI: The Definitive Guide for Service and Operations Leaders

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November 7, 2023

The Principles of Workflow Automation

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May 3, 2023

6 Features For SIAM-Compliant Service Management

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January 9, 2023

How to Take the Work Out of Workflows

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November 17, 2022

Service Concept

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November 7, 2022

On and Offboarding

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October 26, 2022

Xurrent and USM

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October 26, 2022

Tooling Up for Service Desk Outsourcing

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September 22, 2022

Rethinking the Service Desk

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August 25, 2022

Service-Oriented Data Structure

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August 25, 2022

Moving Beyond Multi-Tenancy

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August 1, 2022

Three Simple Reasons Why Global ITSM Initiatives Fail

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November 25, 2021

SUIVI DU COÛT DES SERVICES

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November 25, 2021

Service Cost Tracking DE

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August 17, 2021

Service Cost Tracking

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August 2, 2021

Extending ITSM Capabilities to Include Information Security Management

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March 3, 2021

The Key To Increased Self-Service Adoption

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March 3, 2021

The Business View of Cross-Functional Workflow and IT Automation

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October 12, 2020

Scopism Global SIAM Survey 2020

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