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Whitepapers

Insights and Updates: Navigating the Future of Service Management

Introducing ITxM: The Future of Connected IT Operations

ITSM, ITOM, and ITIM into one connected, intelligent system.

Featured Whitepapers

Introducing ITxM: The Future of Connected IT Operations

ITSM, ITOM, and ITIM into one connected, intelligent system.

December 1, 2025

Modernizing IT Ops with AI: The Definitive Guide for Service and Operations Leaders

This white paper demystifies GenAI, RAG, and agentic AI, and shows how they drive faster resolutions, lower costs, and better user experiences. A must-read for leaders ready to put AI to work, securely and responsibly.

July 25, 2025

Xurrent and the Pharmaceutical Industry

How Xurrent Supports GAMP Standards

September 1, 2024

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December 2, 2025

The Autonomous Enterprise: ServiceOps and the AI-Driven Unification of IT Delivery

December 1, 2025

Introducing ITxM: The Future of Connected IT Operations

November 3, 2025

Efficiently Manage DORA with Xurrent

Modernizing IT Ops with AI: The Definitive Guide for Service and Operations Leaders

September 1, 2024

Xurrent and the Pharmaceutical Industry

November 7, 2023

The Principles of Workflow Automation

October 5, 2023

AI’s Transformation of Service Management

6 Features For SIAM-Compliant Service Management

January 9, 2023

How to Take the Work Out of Workflows

November 17, 2022

Service Concept

November 7, 2022

On and Offboarding

October 26, 2022

Xurrent and USM

October 26, 2022

Tooling Up for Service Desk Outsourcing

September 22, 2022

Rethinking the Service Desk

August 25, 2022

Service-Oriented Data Structure

August 25, 2022

Moving Beyond Multi-Tenancy

Three Simple Reasons Why Global ITSM Initiatives Fail

November 25, 2021

SUIVI DU COÛT DES SERVICES

November 25, 2021

Service Cost Tracking DE

August 17, 2021

Service Cost Tracking

Extending ITSM Capabilities to Include Information Security Management

The Key To Increased Self-Service Adoption

The Business View of Cross-Functional Workflow and IT Automation

October 12, 2020

Scopism Global SIAM Survey 2020

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