Xurrent Named a Leader and Fast Mover in the GigaOm Radar for ITSM

Inside the Report

GigaOm's annual Radar Report for Information Technology Service Management (ITSM) is one of the most rigorous independent evaluations in the industry. This year, 21 ITIL-certified platforms were assessed across key features, emerging capabilities, and critical business criteria — with each vendor scored, ranked, and plotted against a forward-looking 12–18 month trajectory.

Xurrent earned the designation of Leader and Fast Mover, placing in the Innovation/Platform Play quadrant. Download the full report to see the complete rankings, methodology, and what the analyst found when evaluating Xurrent head-to-head with the rest of the market.

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What GigaOm Evaluated

RESEARCH AT A GLANCE

• 21 ITIL-certified ITSM platforms evaluated
• 5th consecutive year GigaOm has published this Radar report
• 3 evaluation dimensions: Key Features, Emerging Features, and Business Criteria
• 12–18 month forward-looking trajectory plotted for every vendor

"Xurrent is a multitenant SaaS platform built and delivered natively in the cloud... Recent developments include the launch of Sera AI, an embedded 'AI fabric' that replaces basic chatbots with intelligent, proactive support." — GigaOm Radar for ITSM, 2026

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What's Inside the Report

CHAPTERS

1. Executive Summary & Market Overview How the ITSM market has evolved, the role of ITIL 4 certification as a baseline requirement, and what separates the leaders from the rest of the 21-vendor field.

2. How GigaOm Scores ITSM Platforms A breakdown of the three evaluation dimensions — Key Features (self-service, knowledge management, workflow automation, ESM, asset discovery), Emerging Features (Agile ITSM, shift-left ITSM, OpenTelemetry, vulnerability management), and Business Criteria (flexibility, ease of use, scalability, security, cost transparency).

3. The Radar Chart: All 21 Vendors Plotted See where every evaluated platform lands across the Maturity/Innovation and Feature Play/Platform Play axes — with forward-looking trajectory arrows for each.

4. Xurrent's Full Vendor Profile The complete analyst write-up: strengths, opportunities, purchase considerations, use cases, and the specific scoring that placed Xurrent in the Leader and Fast Mover position.

5. Analyst's Outlook GigaOm's perspective on where ITSM is heading — including the emerging importance of AI/ML in self-service and knowledge management, the shift toward Agile ITSM, and what ITIL 5 could mean for the market.

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Who Should Read This

FOR IT LEADERS & CIOs Get an independent, data-driven framework for evaluating ITSM platforms — built by analysts, not vendors. Use the Radar to validate your current platform decision or build a shortlist for an upcoming evaluation.

FOR ITSM & ITOps MANAGERS See exactly how Xurrent stacks up on the criteria that matter most to your day-to-day: incident management, workflow automation, self-service, CMDB, and ESM extensibility. Walk into your next vendor conversation with the analyst data in hand.

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Ready to see where Xurrent stands? Download the full GigaOm ITSM Radar Report — free, instant access after form submission.