Everyone knows the boy who cried wolf. He sounded the alarm for fun, the village came running, and after a few false alarms they stopped coming. Then the wolf showed up for real, and the story ends the way you remember.Every on-call engineer is living the grown-up version. The alerts cry wolf all day, so you learn to tune them out. Then one night a page you'd have ignored is the outage, and by the time you look, it's already bad.

Enterprise ITSM platforms are too heavy. Basic ticketing tools run out of road. Xurrent closes the gap — and the MES Midmarket 100 has recognized that two years in a row.

During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.