Whitepaper

Tooling Up for Service Desk Outsourcing

October 26, 2022

When an organization decides to outsource its first-line IT support, it will need to ask the question: Which service management tool will the service desk analysts use? Companies usually choose to use the customerโ€™s tool, the providerโ€™s tool or integrate the two.

This paper discusses these three options and proposes an interesting fourth one, provided by Xurrent, that eliminates the disadvantages of the others.

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