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    Xurrent ITSM

    AI-powered service management

    Xurrent IMR

    AI-native incident management and response

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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Success Stories

Real customer results with ITSM

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Pima Community College

See how Pima College uses Xurrent IMR higher ed status pages to reduce MTTR by 49% and alert 34,000 users during outages. Read the full case study now.

Endeavor Communications

See how Endeavor Communications uses Xurrent IMR telecom status pages to proactively inform 9,000 members during outages.

Jungle Disk

Discover how Jungle Disk uses a Xurrent IMR public status page to build trust. Read the case study now!

Blog

Insights & updates from our experts

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Your alerts know they're related. They still can't tell you why.

Everyone knows the boy who cried wolf. He sounded the alarm for fun, the village came running, and after a few false alarms they stopped coming. Then the wolf showed up for real, and the story ends the way you remember.Every on-call engineer is living the grown-up version. The alerts cry wolf all day, so you learn to tune them out. Then one night a page you'd have ignored is the outage, and by the time you look, it's already bad.

Why Midmarket IT Leaders Are Done Compromising on ITSM

Enterprise ITSM platforms are too heavy. Basic ticketing tools run out of road. Xurrent closes the gap — and the MES Midmarket 100 has recognized that two years in a row.

A Note From the Road: What SPARK Taught Me About Time

During the second SPARK event in Antwerp, I stood at the back of a training room and watched a customer build a custom integration with our new iPaaS, wiring Xurrent to another system in her stack that had never talked to it before. No services rep doing it for her. No statement of work, no project plan with a kickoff and a go-live date. Just a person with live beta access in her hands, connecting two systems by hand, and finishing it before her coffee went cold. A year ago that would have been a multi-week project with a budget attached. She looked up, a little surprised it had actually worked, and said something I have not stopped thinking about since. She said it just gave her her week back.

Webinars

Upcoming and recorded webinars from our experts.

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Insert Coin. Stop Fighting Fires. Start Running IT.

Level Up: The IT Maturity Series by Xurrent — Session 1. Live August 6th, 2026.

Connected by Design: Xurrent iPaaS

Most ITSM platforms have an AI story. Very few have the integration layer that makes it real. Xurrent does - and it's included in the platform.

Keynote: O11y: The math you miss

An honest SRE talk about how more metrics quietly became less insight, and the back-to-basics fixes that turned it around.

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

Read More
Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

Read More
Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

Read More
Whitepapers

Expert ITSM & automation insights

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Research In Action Just Named Xurrent a Market Leader — the Modern, Agile Choice for European ITSM.

Research In Action Just Named Xurrent a Market Leader — the Modern, Agile Choice for European ITSM.

The AI Pathway to Success

Your Step-by-Step Guide to AI in Service Management That Actually Gets Used

The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

Product Updates

Stay up to date on new features and updates.

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Xurrent ITSM - July 2026 Product Updates

Our July 2026 updates introduce Sera AI's first two agents, knowledge article readiness, shop bundles, readable CI reconciliation changes, and a configurable Sera AI chat widget name.

Read More
Getting Started with Sera AI Studio

Sera AI Studio isn't a feature you flip on — it's a capability you build. This step-by-step guide walks you through everything from baseline testing in the Golden Set to coaching agent behavior and rolling out to your organization with confidence.

Read More
Xurrent ITSM - June 2026 Product Updates

Our June 2026 updates introduce team involvement reports, asset management dashboard filters, quick replies improvements, dark mode readability fixes, and virtual agent panel dismissal.

Read More
Events

Join us online and in-person to dive into the world of Xurrent and ITSM at large

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Xurrent’s 2026 Partner Day

Join us on Thursday June 18th in London, UK for Xurrent’s 2026 Partner Day.

Don’t Miss: Xurrent’s SPARK 2026 Series

You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep you plugged into Xurrent all year long!

Serview 26

Experience Europe's #1 conference and trade fair for IT Service Management (ITSM) and beyond! From May 19 to 21, 2026, Seeheim-Jugenheim will be transformed into a hotspot for innovation and digital transformation.

Support

We're here to help

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Product Support

We are here to help 24/7

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Community

Connect with other Xurrent Users

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Training

Get insights and tips on how to get the most out of Xurrent

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Developer Portal

Apps, APIs, and updates

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Help Center

Xurrent service functionality

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Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
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Get a Demo

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
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IMR

Atlassian Jira

The integration with Atlassian Jira using the Xurrent Integration Service is

API

The integration with Atlassian Jira using the Xurrent Integration Service is

Azure DevOps

The integration with Atlassian Jira using the Xurrent Integration Service is

Bitbucket

The integration with Atlassian Jira using the Xurrent Integration Service is

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ITSM

2Grips Integration Platform

The integration with Atlassian Jira using the Xurrent Integration Service is

Alerta

The integration with Atlassian Jira using the Xurrent Integration Service is

AppBeat

The integration with Atlassian Jira using the Xurrent Integration Service is

AppDynamics

The integration with Atlassian Jira using the Xurrent Integration Service is

See all
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AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

Product support icon showing a hand gesture with upward arrows representing customer support.
Product Support

We are here to help 24/7

Community icon showing multiple overlapping user profile circles representing a group or community.
Community

Connect with other Xurrent Users

Training icon showing a desktop monitor with a cursor pointer in a rounded square frame.
Training

Get insights and tips on how to get the most out of Xurrent

Developer portal icon showing a code terminal window with a left-pointing arrow and horizontal lines inside a rounded...
Developer Portal

Apps, APIs, and updates

Help center icon showing stacked document pages with a question mark in a rounded purple-bordered square.
Help Center

Xurrent service functionality

Sera AI logo with circuitry leaf.
Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Read Comparison
Time to Think
‍
Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

Read Comparison
The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Read Comparison

Acceptable Use Policy

TERMS
Terms of UseCustomer AgreementData Processing Addendum (DPA)API Terms of ServiceAcceptable Use PolicyBrand Guidelines
COMPLIANCE
Trust CenterPrivacy PolicySecurityResponsible DisclosureApplicant Privacy Notice & PolicyAccessibility StatementGDPR ComplianceSubprocessorsCookie Policy

Rev May 28, 2024

‍

This acceptable use policy (this “Policy”) describes prohibited uses of the Xurrent SaaS products and services (collectively the “Service”), the Xurrent platform through which products and Services are available (the “Platform”) and the website located at https://Xurrent.com or https://www.xurrent.com (the “Xurrent Website”). The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on the Xurrent Website. By using the Service or accessing the Xurrent Website, you agree to the latest version of this Policy. If you violate the Policy or authorize or help others to do so, we may suspend or terminate your use of the Service.

No Illegal, Harmful, or Offensive Use or Content

You may not use the Service or the Xurrent Website for any illegal, harmful or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, or offensive. Prohibited activities or content include:

  • Illegal Activities — Any illegal activities, including advertising, transmitting, promoting, or facilitating illegal activities.
  • Harmful or Fraudulent Activities — Activities that may be harmful to our users, operations, or reputation, including offering or disseminating fraudulent goods, services, schemes, or promotions, or engaging in other deceptive practices.
  • Infringing Content — Content that infringes or misappropriates the intellectual property or proprietary rights of others.
  • Offensive Content — Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable.
  • Harmful Content — Content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.
  • Hacking Activities — Activities that include modifying, reverse-engineering, hacking or attempting to hack or otherwise discover any underlying ideas, algorithms or source code of a proprietary nature or vulnerabilities of the Services or Xurrent’s Platform.
  • Competitive Activities — Activities that include copying the Services or Xurrent’s Platform, or any part, feature, function or user interface thereof, or accessing the Services or Xurrent’s Platform in order to build a competitive product or service.
  • Tampering Activities — Activities that include modifying, altering, tampering with or creating a derivative work of any software included in the Services or Xurrent’s Platform.
  • Interfering Activities — Activities that include using the Services or Xurrent’s Platform to interfere with or disrupt the integrity or performance of the Services or Xurrent’s Platform (or their components), or to attempt to gain unauthorized access to the Services or Xurrent’s Platform, or any related systems or networks.

No Security Violations

You may not use the Service to violate the security or integrity of any network, computer or communications system, software application, or network or computing device (each, a “System”). Prohibited activities include:

  • Unauthorized Access — Accessing or using any System without permission, including attempting to probe, scan, or test the vulnerability of a System or to breach any security or authentication measures used by a System.
  • Interception — Monitoring of data or traffic on a System without permission.
  • Falsification of Origin — Forging TCP-IP packet headers, email headers, or any part of a message describing its origin or route. This prohibition does not include the use of aliases or anonymous remailers.

No Network Abuse

You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. In addition, you do not have permission to abuse our networks or use our networks to abuse other networks. Prohibited activities include:

  • Monitoring or Crawling — Monitoring or crawling of a System that impairs or disrupts the System being monitored or crawled.
  • Denial of Service (DoS) — Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.
  • Intentional Interference — Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing, broadcast attacks, or flooding techniques.
  • Operation of Certain Network Services — Operating network services like open proxies, open mail relays, or open recursive domain name servers.
  • Excessive Use of Bandwidth — The Service’s bandwidth limitations vary depending on the features you use. If we determine that your bandwidth usage is excessive compared to other users of similar features, we reserve the right to suspend your access, throttle your traffic, or otherwise limit your activity until you have reduced your bandwidth consumption.
  • Avoiding System Restrictions — Using manual or electronic means to avoid any use limitations place on a System, such as access and storage restrictions.

No Email Abuse

You will not distribute, publish, send, or facilitate unsolicited mass emailings, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements. You will not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate this Policy or the acceptable use policy of that provider.

Our Monitoring and Enforcement

We reserve the right, but do not assume the obligation, to investigate any violation of this Policy or misuse of the Service or the Xurrent Website. We may investigate violations of this Policy or misuse of the Service or Xurrent Website; or remove, disable access to, or modify any content or resource that violates this Policy or any other agreement we have with you for use of the Service or the Xurrent Website. We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate customer information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this Policy.

Reporting of Violations of this Policy

If you become aware of any violation of this Policy, you will immediately notify us and provide us with assistance, as requested, to stop or remedy the violation. To report any violation of this Policy, please send an email to support@Xurrent.com.

‍

Get Started Today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

Get Started
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