Free Analyst Report: GigaOm names Xurrent Leader and Fast Mover in the ITSM Radar Report.
Close button icon with two diagonal lines forming an X shape.
The word xurent on a black background.
Platform
White downward-pointing chevron arrow for dropdown navigation menus.
Solutions
Right-pointing chevron arrow icon.
Platform
Right-pointing chevron arrow icon.
Features
Right-pointing chevron arrow icon.
Solutions
IT service management icon showing a four-quadrant abstract logo with gradient fill.
IT Service Management

AI-powered ITSM for the modern enterprise

Xurrent IMR Logo.
Incident Management and Response

AI-native Incident Management for the Modern Enterprise

IT operations management icon showing a gear/settings symbol inside a rounded purple-bordered square.
IT Operations Management

Unified, future-forward IT Operations

Managed service provider icon showing a group of people with a settings gear accent.
Managed Service Providers

AI-powered MSP service delivery

Enterprise service management icon showing a building with floors inside a rounded purple-bordered square.
Enterprise Service Management

Unified ESM platform built for collaboration

ITxM Platform

Unified IT operations and service management

Explore Platform
Sera AI logo with circuitry leaf.
Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore Sera AI
Platform
AI service desk icon showing a four-quadrant abstract symbol with gradient fill.
AI Service Desk

AI-driven incident management

Account trusts feature icon showing two handshake or account management figures in purple.
Account Trusts

Secure multi-organization collaboration

Workflow automation feature icon showing two interlocking gear settings symbols.
Workflow Automation

No-code AI-powered orchestration

Integrations platform icon showing two overlapping wave lines in a rounded square frame.
Integrations Platform

Secure, API-first integrations

Bar chart icon showing three columns of varying heights representing analytics data.
ITSM Analytics

Real-time insights, 400+ reports

Sera AI logo with circuitry leaf.
Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore Sera AI
Features
AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

Xurrent favicon logo on transparent background
All Features

Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

Explore All Features
Integrations
Platform
White downward-pointing chevron arrow for dropdown navigation menus.
Solutions
White downward-pointing chevron arrow for dropdown navigation menus.
IT service management icon featuring a monitor with code brackets and a cursor on a rounded square.
IT Service Management

AI-powered ITSM for the modern enterprise

IT operations management icon showing a gear/settings symbol inside a rounded purple-bordered square.
IT Operations Management

Unified, future-forward IT Operations

Managed service provider icon showing a group of people with a settings gear accent.
Managed Service Providers

AI-powered MSP service delivery

Enterprise service management icon showing a building with floors inside a rounded purple-bordered square.
Enterprise Service Management

Unified ESM platform built for collaboration

Xurrent IMR Logo.
Incident Management and Response

Unified ESM platform built for collaboration

ITxM Platform

Unified IT operations and service management

Explore Platform
Platform
White downward-pointing chevron arrow for dropdown navigation menus.
AI service desk icon showing a four-quadrant abstract symbol with gradient fill.
AI Service Desk

AI-driven incident management

Account trusts feature icon showing two handshake or account management figures in purple.
Account Trusts

Secure multi-organization collaboration

Integrations platform icon showing two overlapping wave lines in a rounded square frame.
Integrations Platform

Secure, API-first integrations

Workflow automation feature icon showing two interlocking gear settings symbols.
Workflow Automation

No-code AI-powered orchestration

Bar chart icon showing three columns of varying heights representing analytics data.
ITSM Analytics

Real-time insights, 400+ reports

Features
White downward-pointing chevron arrow for dropdown navigation menus.
AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

Integrations Library

Connect Xurrent® with other solutions and platforms

All Features

Product engineering, Web & Mobility solutions and Talent augmentation to help you with your digital strataegy.

Integrations
Resources
White downward-pointing chevron arrow for dropdown navigation menus.
Success Stories
Right-pointing chevron arrow icon.
Blog
Right-pointing chevron arrow icon.
Webinars
Right-pointing chevron arrow icon.
Datasheets
Right-pointing chevron arrow icon.
Whitepapers
Right-pointing chevron arrow icon.
Product Updates
Right-pointing chevron arrow icon.
Support
White right-pointing chevron arrow icon.
Success Stories

Real customer results with ITSM

View All
Chalo

India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to hit 99.9% availability, cut MTTA and MTTR by 90%, and resolve incidents in under 15 minutes.

Sport Vision

Discover how Sport Vision Group implemented enterprise-wide service management across 751 stores in 13 countries in just 68 days, achieving 97% SLA performance and tripling request volume within a year using Xurrent.

Stefanini

Stefanini "Future Proofs" Their Service Desk with Xurrent. Building a more resilient, scalable service desk without added complexity

Blog

Insights & updates from our experts

View All
The On-Call Problem Nobody Talks About

On-call has a problem and this blog talks exactly about that. It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.

Your Incident Is in GitHub. Your Response Shouldn't Be.

How engineering teams use Xurrent IMR's GitHub integration to close incidents before they become postmortems.

Ultimate guide to AWS summit Bangalore 2026: Everything you need to know

Are you planning to attend the AWS Summit Bangalore 2026? This comprehensive guide provides all the essential information about this event, including schedules, experiences, and what to expect on both these days.

Webinars

Upcoming and recorded webinars from our experts.

View All
Your "Pager" Is Lying to You: Fixing On-Call, Alerts, and MTTR for Real

Two practicing SREs talk about what's wrong with modern incident response in this live session. They talk about alert noise, brittle routing rules, disconnected tools, and on-call schedules that fall apart as soon as someone leaves the team.

From Alert Overload to Action: Master Incident Management with Xurrent IMR

When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again

Turning Incidents Into Opportunity: Driving Real Change After the Fire Drill

In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.

Datasheets

Quick-reference guides to Xurrent features

View All
Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

Read More
Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

Read More
Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

Read More
Whitepapers

Expert ITSM & automation insights

View All
The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

The ESM Pathway to Success

Your step-by-step guide to extending service management across the enterprise

Xurrent Named a Leader and Fast Mover in the GigaOm Radar Report for Information Technology Service Management (ITSM)

The GigaOm Radar 2026 analyzes 21 leading ITSM platforms on strategy, execution, and market viability. Read the full report and see competitive rankings.

Product Updates

Stay up to date on new features and updates.

View All
Your Incidents Are in Xurrent IMR. Now They're in Claude Too.

Xurrent IMR now has an MCP server for Claude. Query incidents, on-call schedules, and timelines from a plain-English conversation without leaving your chat window.

Read More
Xurrent ITSM - Q2 2026 Product Updates

ITSM product updates for Q2 2026 including request template description and action type fields, Search Phrases CSV export, modal two-column layout, and improved Markdown support.

Read More
Xurrent ITSM - Q1 2026 Product Updates

ITSM product updates for Q1 2026 including Asset Management Review Queue, Datadog integration, VA accessibility improvements, and JWKS webhook support.

Read More
Compare Xurrent IMR
The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Read Comparison
Time to Think
‍
Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

Read Comparison
The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Read Comparison
Support

We're here to help

Product support icon showing a hand gesture with upward arrows representing customer support.
Product Support

We are here to help 24/7

Community icon showing multiple overlapping user profile circles representing a group or community.
Community

Connect with other Xurrent Users

Training icon showing a desktop monitor with a cursor pointer in a rounded square frame.
Training

Get insights and tips on how to get the most out of Xurrent

Developer portal icon showing a code terminal window with a left-pointing arrow and horizontal lines inside a rounded...
Developer Portal

Apps, APIs, and updates

Help center icon showing stacked document pages with a question mark in a rounded purple-bordered square.
Help Center

Xurrent service functionality

Sera AI logo with circuitry leaf.
Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
Resources
White downward-pointing chevron arrow for dropdown navigation menus.
Success Stories
Blog
Webinars
Datasheets
Whitepapers
Product Updates
Compare
White downward-pointing chevron arrow for dropdown navigation menus.
PagerDuty
Opsgenie
Splunk Oncall
Support
White downward-pointing chevron arrow for dropdown navigation menus.
Product support icon showing a hand gesture with upward arrows representing customer support.
Product Support

We are here to help 24/7

Community icon showing multiple overlapping user profile circles representing a group or community.
Community

Connect with other Xurrent Users

Training icon showing a desktop monitor with a cursor pointer in a rounded square frame.
Training

Get insights and tips on how to get the most out of Xurrent

Developer portal icon showing a code terminal window with a left-pointing arrow and horizontal lines inside a rounded...
Developer Portal

Apps, APIs, and updates

Developer portal icon showing a code terminal window with a left-pointing arrow and horizontal lines inside a rounded...
Help Center

Apps, APIs, and updates

Partners
White downward-pointing chevron arrow for dropdown navigation menus.
Partner Finder

Our global partner ecosystem

Partner Program

Learn about our partner program

Awards

Award-winning, trusted ITSM

Become a Partner

Join Xurrent's global partner network

Pricing
White downward-pointing chevron arrow for dropdown navigation menus.
Xurrent ITSM

AI-powered service management

Xurrent IMR

AI-native incident management and response

Company
White downward-pointing chevron arrow for dropdown navigation menus.
About Us
Careers
Events
Podcast
Press Releases
Get a Demo
right-arrow Created with Sketch.
en
English
German
Search icon with magnifying glass.
Search
Signup
Get Started
Get Started
right-arrow Created with Sketch.

Subprocessors

TERMS
Terms of UseCustomer AgreementData Processing Addendum (DPA)API Terms of ServiceAcceptable Use PolicyBrand Guidelines
COMPLIANCE
Trust CenterPrivacy PolicySecurityResponsible DisclosureApplicant Privacy Notice & PolicyAccessibility StatementGDPR ComplianceSubprocessorsCookie Policy

Updated March 12, 2026

‍

Xurrent, Inc. (“Xurrent”, “we”, “us”, “our”) may engage and use data processors (each, a “Subprocessor”), in order to support the delivery of the Xurrent Service.

Definitions

A Subprocessor is any business or contractor customer data may pass through as a side effect of using Xurrent’s service. This definition is very broad and includes things some might simply consider “hardware”, like cloud infrastructure.

Process to engage and update Subprocessors

Prior to engaging any Subprocessor, Xurrent performs due diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations. Xurrent also applies technical or organizational measures necessary to protect customer data, like encryption of data. At least thirty (30) days before we authorize and permit any new Subprocessor, Xurrent will update this page.

Subprocessors

We use partners for some business processes that are not core to our expertise but are critical to our customers having a quality experience. Here is our list of Subprocessors:

‍

Entity Entity Role Entity Country Processing Location
Amazon Web Services, Inc. Cloud Service Provider USA European Economic Area (specifically Ireland and Germany), United States of America, United Kingdom, Switzerland or Australia
Workato, Inc. Business integration and automation service USA European Economic Area (specifically Germany), United States of America, or Australia
Pendo, Inc. Digital Adoption Platform USA European Economic Area
Twilio, Inc Voice, SMS Notification Provider USA United States of America, EU, Asia, Australia, or Africa
Plivo, Inc Voice, SMS Notification Provider USA United States of America, EU, Asia, Australia, or Africa
Google Workspace Email Hosting Provider USA United States of America
Slack Technologies, LLC Internal Communication Provider USA United States of America
Microsoft Azure Cloud Service Provider (StatusCast) USA United States of America or European Economic Area
SendGrid Email Processing USA United States of America
Raygun Error logging USA United States of America
Loggly Application Logging USA United States of America
Zoho Credit Card Billing and Invoicing USA United States of America
Stripe Credit Card Processing USA United States of America

‍

Get Started Today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

Get Started
right-arrow Created with Sketch.
The google play logo with the words get it on.
A black and white sign with an apple on it
A blue background with five stars and the words peerinsights read our review
Read Xurrent reviews on G2
Xurrent logo on transparent background with white text
Solutions
IT Service ManagementManaged Service ProvidersEnterprise Service ManagementIT Operations ManagementIncident Management and Response
Platform
AI Service DeskWorkflow AutomationITSM AnalyticsIntegrations PlatformAccount Trusts
Resources
About UsPodcastCustomersBlogWhitepapersSecurityDev PortalStandard IntegrationsHelp Center
Connect
SupportReleasesBook a DemoCommunityTrainingCareers
© 2025 Xurrent. All rights reserved.
Service StatusPrivacy PolicyTerms of ServiceImpressum
Cookie Settings
EnglishGerman