Xurrent has been recognized in the 2026 Gartner® Magic Quadrant™ for ITSM!   Get the full report here
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    Xurrent ITSM

    AI-powered service management

    Xurrent IMR

    AI-native incident management and response

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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Success Stories

Real customer results with ITSM

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Bajaj Finserv

Bajaj Finserv Health cut monthly reporting from 3 hours to zero and now acknowledges every incident in under 5 minutes with Xurrent IMR. Read how.

Pima Community College

See how Pima College uses Xurrent IMR higher ed status pages to reduce MTTR by 49% and alert 34,000 users during outages. Read the full case study now.

Endeavor Communications

See how Endeavor Communications uses Xurrent IMR telecom status pages to proactively inform 9,000 members during outages.

Blog

Insights & updates from our experts

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Opsgenie is dead and JSM isn't incident management: Choose your next incident management tool

If you’ve made it here, you’re probably thinking of what other options you have to migrate to and ensure your servers/systems stability throughout the migration process. We’ve done the research for you and this blog is all about helping you find a robust solution.

How Many Digital Service Outages Does It Take to Lose a Customer?

Enterprise IT organizations and managed service providers need to find permanent solutions to prevent future incidents.

12 weirdest root causes in internet history

Redundant everything. Backups of backups. Teams on call around the clock. And then a weasel, a typo, or a 75-year-old with a spade takes the whole thing down anyway.

Webinars

Upcoming and recorded webinars from our experts.

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Put on the Headset: IT as a Business Driver - The ESM Opportunity

VR dissolved the wall between the player and the world. ESM does the same for IT. HR, Finance, Facilities all run through one platform, one source of truth. Featuring AnnealTech, a Managed Experience Provider that has deployed Xurrent at the enterprise level and lived to tell about it.

Press Start: You Have Process. Now Make it Perform

The console wars decided which platform you'd bet your future on. Graphics were beside the point. This session helps you make that call with confidence.

Insert Coin: Stop Fighting Fires. Start Running IT

Level Up: The IT Maturity Series by Xurrent — Session 1. Live August 6th, 2026.

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

Read More
Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

Read More
Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

Read More
Whitepapers

Expert ITSM & automation insights

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Xurrent Recognized in the 2026 Gartner® Magic Quadrant™ for ITSM Platforms

Gartner named Xurrent to its first ITSM Magic Quadrant in four years, as a Niche Player. To us, this highlights Xurrent as a leading vendor of choice for a specific kind of organization: the midsize enterprise.

Research In Action Just Named Xurrent a Market Leader — the Modern, Agile Choice for European ITSM.

Research In Action Just Named Xurrent a Market Leader — the Modern, Agile Choice for European ITSM.

The AI Pathway to Success

Your Step-by-Step Guide to AI in Service Management That Actually Gets Used

Product Updates

Stay up to date on new features and updates.

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Xurrent ITSM - August 2026 Product Updates

Our August 2026 updates bring automatic knowledge article translation, tag merging, refreshable dashboards, smarter lookup pickers, and safer approval delegation.

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Xurrent IMR - Q3 2026 Product Updates

We're just getting started with Q3. This post is a living document, and we'll keep adding new updates right here until the quarter ends on September 30th.

Read More
Xurrent ITSM - July 2026 Product Updates

Our July 2026 updates add a My Reservations self-service experience, Agile Board filtering, Sera Assist reply ratings, Agent Designer success metrics, CI location hints, shared tags, and new iPaaS connectors.

Read More
Events

Join us online and in-person to dive into the world of Xurrent and ITSM at large

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Xurrent’s 2026 Partner Day

Join us on Thursday June 18th in London, UK for Xurrent’s 2026 Partner Day.

Don’t Miss: Xurrent’s SPARK 2026 Series

You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep you plugged into Xurrent all year long!

Serview 26

Experience Europe's #1 conference and trade fair for IT Service Management (ITSM) and beyond! From May 19 to 21, 2026, Seeheim-Jugenheim will be transformed into a hotspot for innovation and digital transformation.

Support

We're here to help

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Product Support

We are here to help 24/7

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Community

Connect with other Xurrent Users

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Training

Get insights and tips on how to get the most out of Xurrent

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Developer Portal

Apps, APIs, and updates

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Help Center

Xurrent service functionality

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Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
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  • Xurrent ITSMXurrent IMR
Get a Demo

ITxM Platform

Unified IT operations and service management

Explore Platform
right-arrow Created with Sketch.

AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
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IMR

Atlassian Jira

The integration with Atlassian Jira using the Xurrent Integration Service is

API

The integration with Atlassian Jira using the Xurrent Integration Service is

Azure DevOps

The integration with Atlassian Jira using the Xurrent Integration Service is

Bitbucket

The integration with Atlassian Jira using the Xurrent Integration Service is

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ITSM

2Grips Integration Platform

The integration with Atlassian Jira using the Xurrent Integration Service is

Alerta

The integration with Atlassian Jira using the Xurrent Integration Service is

AppBeat

The integration with Atlassian Jira using the Xurrent Integration Service is

AppDynamics

The integration with Atlassian Jira using the Xurrent Integration Service is

See all
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AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

Product support icon showing a hand gesture with upward arrows representing customer support.
Product Support

We are here to help 24/7

Community icon showing multiple overlapping user profile circles representing a group or community.
Community

Connect with other Xurrent Users

Training icon showing a desktop monitor with a cursor pointer in a rounded square frame.
Training

Get insights and tips on how to get the most out of Xurrent

Developer portal icon showing a code terminal window with a left-pointing arrow and horizontal lines inside a rounded...
Developer Portal

Apps, APIs, and updates

Help center icon showing stacked document pages with a question mark in a rounded purple-bordered square.
Help Center

Xurrent service functionality

Sera AI logo with circuitry leaf.
Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Read Comparison
Time to Think
‍
Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

Read Comparison
The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Read Comparison

GDPR Compliance

TERMS
Terms of UseCustomer AgreementData Processing Addendum (DPA)API Terms of ServiceAcceptable Use PolicyBrand Guidelines
COMPLIANCE
Trust CenterPrivacy PolicySecurityResponsible DisclosureApplicant Privacy Notice & PolicyAccessibility StatementGDPR ComplianceSubprocessorsCookie Policy

Updated May 25, 2018

‍

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The European Union’s General Data Protection Regulation

(GDPR) protects the personal data and fundamental rights of European Union data subjects to privacy.  Apart from strengthening the data privacy for users throughout the European Economic Area (EEA), this regulation places additional responsibilities on any organization that handles personal data of EU citizens, regardless of where these organizations are located.  The GDPR became enforceable on May 25, 2018.

Xurrent’s GDPR Commitment

The robust privacy protection requirements of the GDPR are in line with the values of Xurrent, Inc.  Apart from making sure that Xurrent, Inc. remains in compliance, the Xurrent service also provides all capabilities needed for customers to ensure that they are able to comply with the GDPR requirements that may apply to their use of the Xurrent service.

Xurrent, Inc. continues to monitor the guidance provided by regulatory agencies around the GDPR to make sure that the Xurrent service has all the functionality needed to help Xurrent customers stay compliant with minimum administrative effort.

Stay Up To Date

New features are constantly being added to the Xurrent service.  When a new feature becomes available, it is announced on the Xurrent Blog.  New feature announcements that concern security and privacy can be found on the Xurrent Blog. By signing up for the Xurrent Blog, people automatically receive an email when a new announcement has been published.

Xurrent as GDPR Compliance Platform

More and more Xurrent customers are setting up a separate data security account in Xurrent.  In this account they template their compliance workflows to demonstrate their GDPR readiness.  Xurrent’s standard functionality makes it easy to schedule the recurrence of workflows that need to be executed on a regular basis to remain compliant.  And Xurrent’s powerful and user-friendly audit trail functionality ensures that all workflow activity gets audited automatically.

‍

Get Started Today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

Get Started
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