Insights & updates from our experts
When specialists open the ‘Time Entries’ section of a request, problem, release, change, change task, project or project task, they are now able to see not only their own time entries, but also those of their colleagues. Specifically, they are able to see all time entries of the people who work for an organization that is registered in the account in which their person record is registered, or in the directory account of the account in which their person record is registered.

Note that specialists are not allowed to see the cost of the time that has been spent. The Auditor role is required to see the cost information.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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