A few weeks ago, an enhancement was released that grouped time entries on requests, tasks, project tasks and problems by person, providing more overview when many time entries are registered on those records. On Xurrent® Self Service, however, end users only see their own time entries. The consolidated time entries on request, task, project task and problem records in Xurrent Self Service are now drill-downable.
When an end user clicks on the total time spent for a project task, for example, the ‘My Time Entries’ view opens, giving the end user the possibility to add or edit the time entries for that task.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.