A few weeks ago, an enhancement was released that grouped time entries on requests, tasks, project tasks and problems by person, providing more overview when many time entries are registered on those records. On Xurrent® Self Service, however, end users only see their own time entries. The consolidated time entries on request, task, project task and problem records in Xurrent Self Service are now drill-downable.
When an end user clicks on the total time spent for a project task, for example, the ‘My Time Entries’ view opens, giving the end user the possibility to add or edit the time entries for that task.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.