Insights & updates from our experts
A few weeks ago, an enhancement was released that grouped time entries on requests, tasks, project tasks and problems by person, providing more overview when many time entries are registered on those records. On Xurrent® Self Service, however, end users only see their own time entries. The consolidated time entries on request, task, project task and problem records in Xurrent Self Service are now drill-downable.
When an end user clicks on the total time spent for a project task, for example, the ‘My Time Entries’ view opens, giving the end user the possibility to add or edit the time entries for that task.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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