Organizations that track time spent see the ’Time Entries’ section at the bottom of their requests, problems, releases, changes and tasks. Access to the time entries that are linked to these records has been restricted some more to protect the privacy of the people who register their time spent.
From now on, specialists can no longer see the time entries of their colleagues; they can only see their own entries. The manager and substitute manager of an organization are allowed, however, to see all time entries of people whose Person record was linked to their organization at the time that the time entry was registered. The administrators of an account can see all time entries that people registered while their Person record was linked to an organization of the account.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.