When a view is opened that lists completed requests, it is now possible to filter this view on the satisfaction response provided by the requester. But the ‘Satisfaction’ filter is not the only new filter that has been added for request views. The ‘Account’ filter has also become available.
The combination of these two filters makes it possible for managed service providers to look up the requests that they completed for a specific customer, and to see which solutions the original requester was not happy with.
The ‘Satisfaction’ and ‘Account’ filters are also available for the request reports that can be found in the ‘Reports’ section of Xurrent’s Analytics console.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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