Two new reports have been added to help organizations generate an overview of amount of time, and the number of times, work is performed for each service. These new reports can be found in the ‘Reports’ section of the Analytics console and are called:
- Time Spent by Service
- Time Entries by Service
The same filters can be applied to these new reports as to the other time entry reports that were already available. This means that the new reports can, for example, be filtered by ‘Type’. So when the filter Type is Request is applied, the report includes only the time entries that were added to requests.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.