Blog

The Support URL Field Has Moved

February 8, 2019

Carlyn Manly

2 Min Read

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The Support URL field used to be included in the ‘Custom Links‘ section of the Settings console. There it was mostly overlooked, despite the fact that it can be quite useful. This field makes it possible for support organizations to provide another means of contacting them when someone is not able to access Xurrent to submit a request (e.g. when he/she is struggling to set a Xurrent password).

To make sure that a suitable value is entered in this field shortly after the creation of a new Xurrent account, this field has been moved to the ‘Account Settings’ section.

The Support URL field in the Account Settings section of the Settings console

The Support URL field also got a more informative hint text. This should make it clear to account owners that they can enter a website URL, email address or telephone number in the Support URL field.

The easiest way to test whether the value that was entered in the Support URL field is presented correctly is to go to {{account_id}}.Xurrent.com/get_access. After you submit your email address there, you will see a page that contains the support URL. By default, the value in the Support URL field is also included in the following email templates:

Get Access
Email Verification
Enable Two-Factor Authentication
Enabled Two-Factor Authentication
Disabled Two-Factor Authentication
Two-Factor Authentication Recovery Code Used

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