Insights & updates from our experts

Even though many IT departments in the Middle East use English as their internal language standard, their end-users need to be able to submit requests in their preferred language. Many large multinationals and governments are also faced with this requirement.
Self Service now automatically switches into full right-to-left (RTL) support for end users who speak Arabic (العربية) or Persian (Farsi or فارسی).
This new capability of Self Service will surely impress your Arabic and Persian customers.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







.webp)
%20(1).webp)


.webp)
















