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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

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Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

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Built to streamline IT workflows and elevate the employee experience from day one.

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Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

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AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Blog

Sorting of Requests within a Change

May 13, 2018
Carlyn Manly
1 Min Read
Change Management
Problem Management
Project Management
Usability
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The order in which the requests that are linked to a change are presented within that change has improved. In the past, the requests would be sorted by their ID. Now they are sorted first by their status and then by their ID.

Sorting of requests within a change


This improved sorting also affects the sorting of:

  • Requests within a problem
  • Problems within a change
  • Changes within a release
  • Requests within a change task
  • Problems within a change task
  • Requests within a project
  • Problems within a project
  • Changes within a project
  • Requests within a project task
  • Problems within a project task
  • Changes within a project task

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