With over 350 standard reports available in Xurrent’s Analytics console, it is understandable that people have been asking how the data points presented in the reports are calculated. For most reports this is almost self-explanatory, but for the more advanced reports an explanation is clearly helpful. That is why a description is now available for every standard report.

After opening a report, specialists can open the description by hovering their mouse cursor over the small information icon next to the report’s name.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
7 Min Read
June 13, 2025
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