Insights & updates from our experts
With over 350 standard reports available in Xurrent’s Analytics console, it is understandable that people have been asking how the data points presented in the reports are calculated. For most reports this is almost self-explanatory, but for the more advanced reports an explanation is clearly helpful. That is why a description is now available for every standard report.

After opening a report, specialists can open the description by hovering their mouse cursor over the small information icon next to the report’s name.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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