Insights & updates from our experts
A small improvement has been made for people who are working with problems. When a problem is opened in View mode, they will notice the Created field.
This allows everyone to see when the problem was initially registered, without having to look it up in the audit trail.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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