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Because of the limited space available on a smartphone screen, the status is not presented when people open their watchlist in the Xurrent App or Xurrent Self Service. This made it difficult for people to maintain their watchlist using those interfaces.
To fix this, people’s watchlist items are now grouped in two sections.
The ‘OPEN’ section is presented on top. This section contains the items that are most likely to still be relevant. The ‘COMPLETED’ section below it can be used to remove the items from the watchlist that are no longer of interest.
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
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