Labels Adjusted in Requests by Source Reports
There are three reports available in Xurrent and one in Xurrent Self Service (for key contacts) that break down the number of requests by source. In the past, when organizations started using Xurrent, they would typically see the following 3 request sources:
- Full UI
- Self Service
But because many people did not understand what ‘Full UI’ meant, this label has been renamed to ‘Xurrent’. It refers to requests that were registered using the Service Desk console of the Xurrent service. And because some organizations have created their own Self Service website and integrated it with Xurrent, the ‘Self Service’ source option has been renamed to ‘Xurrent Self Service’ to make it clear that it refers to the self service interface that is provided by Xurrent.
So the source labels are now presented as follows in the request reports:
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