After opening a configuration item (CI) in Edit mode, a configuration manager is able to relate people to it as users. That has always been possible. Now it is possible to do this the other way around as well.
When configuration managers will notice that they can open person records in Edit mode. When they do, they are only able to relate CIs to this person.
Naturally,configuration managers can also remove these assets from person records. But they can only link or unlink CIs that are either registered in their organization’s Xurrent account and CIs which support responsibility has been transferred to a team of their organization’s Xurrent account. Whenever a configuration manager is not allowed to update a CI, it will not be possible to remove this CI from its user’s person record, i.e. the small Remove (-) button will not be available.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.