Added Phase Filter for Workflow Reports
A few weeks ago, the new workflow status ‘In Progress’ was introduced, replacing the old statuses ‘Risk & Impact’, ‘Approval’ and ‘Implementation’. This means that whenever a workflow task of the category ‘Risk & Impact’, ‘Approval’ or ‘Implementation’ is in progress, the workflow status is set to ‘In Progress’. By defining separate phases within the workflow, workflow managers can see the current phase of the workflow in the Workflow Progress Tracker. To be able to report on these phases, a new ‘Phase’ filter option has now been added to reports related to workflows that are not yet completed.

These phase names are also shown directly beneath the subjects of the workflows.

The ‘Phase’ column is also added as a customizable column to the ‘Workflows’ view.

A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

