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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

iPaaS

Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve plant floor and IT issues before they disrupt production.

Financial Services

Stay audit-ready while resolving issues and reducing operational risk.

SaaS

Detect, respond, and resolve incidents fast to cut downtime and MTTR.

E-commerce

Keep your store online, even during your biggest sales moments.

Healthcare

Protect patient data and resolve issues fast, so care teams stay focused on care.

Retail

Standardize service delivery across every store and channel.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

The IT Maturity Series by Xurrent.

Every IT organization sits somewhere on a maturity journey. Some teams are still fighting fires day to day. Others built the process, then hit a ceiling on what it could do. A handful are ready to stop supporting the business and start driving it forward.

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This series meets you where you are and shows you what the next stage looks like. Xurrent delivers every session live.

ON-DEMAND
August 6, 2026 10:00 AM

Insert Coin: Stop Fighting Fires. Start Running IT

Level Up: The IT Maturity Series by Xurrent — Session 1. Live August 6th, 2026.
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UPCOMING
August 27, 2026 10:00 AM

Press Start: You Have Process. Now Make it Perform

The console wars decided which platform you'd bet your future on. Graphics were beside the point. This session helps you make that call with confidence, including what the 2025 Gartner Magic Quadrant said about Xurrent.
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UPCOMING
September 24, 2026 10:00 AM

Put on the Headset: IT as a Business Driver - The ESM Opportunity

VR dissolved the wall between the player and the world. ESM does the same for IT. HR, Finance, Facilities all run through one platform, one source of truth. Featuring AnnealTech, a Managed Experience Provider that has deployed Xurrent at the enterprise level and lived to tell about it.
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“ Wherever you are on this journey, the next stage is one conversation away ”

Jim Hirschauer, Head of ITxM Strategy, Xurrent
Why this series

Most ITSM content falls into one of two traps: it's too basic to be useful, or too advanced to be relevant.

Xurrent built the IT Maturity Series to solve that problem. Each session anchors to a specific stage of organizational maturity, built around real workflows, real outcomes, and real configuration, demonstrated live
Your Hosts
Jim Hirschauer
Head of ITxM Strategy, Xurrent
Eric Warth
Senior Solutions Engineer, Xurrent