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Award-winning, trusted ITSM
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AI-powered service management
AI-native incident management and response
Unified IT operations and service management
AI-powered ITSM for the Modern Enterprise
AI-native Incident Management for the Modern Enterprise
Communicate service health in real time
Integrate Xurrent with your full stack
A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.
Helps service desk teams resolve issues faster.
Built to streamline IT workflows and elevate the employee experience from day one.
Centralize and coordinate automation efforts across your entire enterprise.
Resolve plant floor and IT issues before they disrupt production.
Stay audit-ready while resolving issues and reducing operational risk.
Detect, respond, and resolve incidents fast to cut downtime and MTTR.
Keep your store online, even during your biggest sales moments.
Protect patient data and resolve issues fast, so care teams stay focused on care.
Standardize service delivery across every store and channel.
Resolve issues quickly with an AI-powered system that automates ticketing.
Unifiy IT, HR, Facilities, Finance, and more on a single, AI-powered service platform.
Simplify on-call scheduling, automate escalations, and reduce burnout.
Automate postmortems, AI summaries, and post-incident workflows
Create, organize, and continuously improve your knowledge base to find the right answers with Sera AI.
Real customer results with ITSM
Bajaj Finserv Health cut monthly reporting from 3 hours to zero and now acknowledges every incident in under 5 minutes with Xurrent IMR. Read how.
See how Pima College uses Xurrent IMR higher ed status pages to reduce MTTR by 49% and alert 34,000 users during outages. Read the full case study now.
See how Endeavor Communications uses Xurrent IMR telecom status pages to proactively inform 9,000 members during outages.
Insights & updates from our experts
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.
When IT, OT, and plant teams manage incidents separately, manufacturers pay for it in downtime, wasted labour, and repeat failures — here's how unified service management closes the gap.
Same incident, different shift, same lost time. See why legacy ITSM keeps costing manufacturing IT teams in rework and overtime, and how modern incident and knowledge management breaks the cycle.
Upcoming and recorded webinars from our experts.
VR dissolved the wall between the player and the world. ESM does the same for IT. HR, Finance, Facilities all run through one platform, one source of truth. Featuring AnnealTech, a Managed Experience Provider that has deployed Xurrent at the enterprise level and lived to tell about it.
The console wars decided which platform you'd bet your future on. Graphics were beside the point. This session helps you make that call with confidence.
Level Up: The IT Maturity Series by Xurrent — Session 1. Live August 6th, 2026.
Quick-reference guides to Xurrent features
Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.
See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.
Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.
Expert ITSM & automation insights
Gartner named Xurrent to its first ITSM Magic Quadrant in four years, as a Niche Player. To us, this highlights Xurrent as a leading vendor of choice for a specific kind of organization: the midsize enterprise.
Research In Action Just Named Xurrent a Market Leader — the Modern, Agile Choice for European ITSM.
Your Step-by-Step Guide to AI in Service Management That Actually Gets Used
Stay up to date on new features and updates.
Our September 2026 updates add a reservation automation trigger, task template auto-assignment, product custom field visibility, and a simplified Sera AI settings model.
Our August 2026 updates add side-by-side problem and workflow links, an ITSM agent audit log, Sera AI guardrail reviews, and a new iPaaS Connector SDK.
We're just getting started with Q3. This post is a living document, and we'll keep adding new updates right here until the quarter ends on September 30th.
Join us online and in-person to dive into the world of Xurrent and ITSM at large
A Lunch & Learn for ITSM leaders who want fewer escalations and faster resolutions.
Join us on Thursday June 18th in London, UK for Xurrent’s 2026 Partner Day.
You spoke, and we listened! This year, Xurrent is taking all the value, learnings, and knowledge from Connect, and bringing you three, regional events to keep you plugged into Xurrent all year long!
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Apps, APIs, and updates
Xurrent service functionality
Eliminate manual tasks, optimize workflows, and deliver faster resolutions.
The integration with Atlassian Jira using the Xurrent Integration Service is
Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.
Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.
Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.
Locked into PagerDuty or Opsgenie? We'll buyout your contract so you never pay for two tools at once.