Service Desk & IT Support Show 2026 – Goodbye ITSM, Hello ITxM
The Future of ITSM Is Already Here — Are You Ready?
Xurrent @ Service Desk & IT Support Show 2026 May 13–14, 2026 | ExceL London
Europe's largest gathering of ITSM professionals is back — and so are the challenges: fragmented toolchains, reactive service desks, and AI that promises everything but integrates nothing.
As over 4,500 IT service management leaders converge on London, Xurrent arrives with a clear message: the era of siloed, bolt-on IT is over. SITS 2026 is your opportunity to see what a truly unified, AI-native ITxM platform looks like in action — and what it can do for your organisation.
Come find us on the show floor and experience the platform that's delivering 195% ROI for enterprises around the world.
The Mission: See ITxM Work for You
The modern service desk is under pressure from every direction — rising ticket volumes, complex hybrid environments, and employees who expect consumer-grade experiences. Traditional ITSM tools weren't built for this world.
Visit Xurrent at SITS 2026 to see how a purpose-built ITxM (IT Service + Incident Management) platform closes the gap between frontline support and deep IT operations — without the complexity, the customisation tax, or the AI that never quite delivers.
Why Connect with Xurrent at SITS?
- Bridge the Silos: Bring your service desk and IT operations together in a single, seamless workflow. Xurrent integrates with 150+ observability tools, eliminating the manual hand-offs that drag out incident resolution and frustrate your teams.
- AI That's Actually Built In: Forget add-on AI. Sera AI is native to the Xurrent core — automating repetitive tasks, surfacing knowledge gaps, and helping your team resolve incidents up to 60% faster from day one.
- Measure What Actually Matters: Move beyond basic SLA compliance. Xurrent's flexible SLA and XLA calculations let you track real employee satisfaction and business impact, giving leadership the metrics that drive strategic decisions.
- Proven, Measurable ROI: Our customers aren't just more efficient — they're delivering measurable business value. Xurrent has generated a 195% ROI for global enterprises, and we can show you exactly how.
- One-to-One Expert Consultation: Book dedicated time with a Xurrent solution architect to map your specific ITSM challenges to a clear, actionable modernisation roadmap — no sales pitch, just real answers.
Ready to Modernise Your Service Desk?
SITS 2026 brings together the best minds in ITSM for two days — make sure your time on the show floor counts. Book your session with the Xurrent team now and leave London with a clear plan to transform your IT service operations.