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Manage
You decide what gets into your CMDB
Reconciliation rules check every discovered and imported asset before it reaches your CMDB. Records that match your rules go straight in, and anything questionable waits for approval. Your CMDB stays accurate from day one and beyond.
44.8%
Nearly half of organizations still reconcile conflicting asset data by hand.
EMA, ITAM in the Age of AI, 2026
Tune rules to flag what matters to you
For example, flag desktop workstations within 30 days of end of warranty for manual review.
Outcome: Your team sees the records that need judgment
Outcome: Your team sees the records that need judgment
Approve changes before they land
The reconciliation queue holds flagged CIs and field changes until someone approves them.
Outcome: Bad data never quietly overwrites good data
Outcome: Bad data never quietly overwrites good data
Frequently asked questions
How do reconciliation rules work?
Rules check every discovered and imported asset before it reaches your CMDB. Records that match your rules go straight in, and anything questionable waits for approval.
What is the reconciliation queue?
It holds flagged CIs and field changes until someone approves them.
Can I change the rules?
Yes. Tune rules to flag what matters to you. For example, flag desktop workstations within 30 days of end of warranty for manual review.
Can bad data overwrite good data in my CMDB?
No. Changes that need judgment wait in the queue, so bad data never quietly overwrites good data.
Are reconciliation rules and the queue included in my plan?
Yes. They come with every Xurrent ITSM plan at no extra cost.