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CMDB & AI
Effective AI starts with an accurate CMDB
Every ticket, change, and AI decision runs on CMDB data. Xurrent ITAM keeps that data accurate inside Xurrent ITSM, where your agents and Sera AI already work. Everyone acts on the same picture.
71.9%
of organizations report broad operational AI adoption
22.2%
but only 22.2% say their ITAM is AI-ready
EMA, ITAM in the Age of AI, 2026
Every decision runs on CMDB data
Who owns a service, what changed, and which assets are affected all come from your CMDB. network devices, and endpoints.
Outcome: Accurate data leads to the right fix.
Outcome: Accurate data leads to the right fix.
People can work around gaps. AI can’t.
A person can chase down a missing answer. AI acts on what’s there, like routing a ticket to a group that no longer owns the service.
Outcome: Catch stale data before it drives the wrong action.
Outcome: Catch stale data before it drives the wrong action.
One accurate CMDB for your people and your AI
Your agents and Sera AI work from the same CMDB in Xurrent ITSM.
Outcome: Everyone works from the same picture.
Outcome: Everyone works from the same picture.
Coming soon
Automatic dependency mapping
Today you can relate CIs to the services they support. Auto-mapped application dependencies are on the way as an add-on.
Outcome: See how your applications connect without mapping them by hand.
Outcome: See how your applications connect without mapping them by hand.
Frequently asked questions
Why does AI need an accurate CMDB?
A person can chase down a missing answer, but AI acts on what’s there, like routing a ticket to a group that no longer owns the service. An accurate CMDB gives it the right picture.
How does Xurrent ITAM keep the CMDB accurate?
It captures your assets, cleans the data, and keeps it accurate inside Xurrent ITSM, where your agents and Sera AI already work.
Do my agents and Sera AI use the same CMDB?
Yes. They work from the same CMDB in Xurrent ITSM, so everyone works from the same picture.
Does Xurrent ITAM map application dependencies?
Not yet. Today you can relate CIs to the services they support. Automatic dependency mapping is coming soon as an add-on, and pricing will be announced at release.
How do I get started?
Talk to our team about your environment, or book a demo.