Free Analyst Report: Unlock EMA's Findings on Faster, Smarter Incident Response
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IT Service Management

AI-powered ITSM for the modern enterprise

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Incident Management and Response

AI-native Incident Management for the Modern Enterprise

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Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

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Request, manage, and track service needs anywhere, on any device.

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Enhance service requests and optimize collaboration for faster resolution

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Streamline article creation, boost efficiency, improved problem resolution.

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IT Service Management

AI-powered ITSM for the modern enterprise

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IT Operations Management

Unified, future-forward IT Operations

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Managed Service Providers

AI-powered MSP service delivery

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Enterprise Service Management

Unified ESM platform built for collaboration

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Incident Management and Response

Unified ESM platform built for collaboration

Platform
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AI Service Desk

AI-driven incident management

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Account Trusts

Secure multi-organization collaboration

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Integrations Platform

Secure, API-first integrations

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Workflow Automation

No-code AI-powered orchestration

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ITSM Analytics

Real-time insights, 400+ reports

Features
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AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

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Connect Xurrent® with other solutions and platforms

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Success Stories

Real customer results with ITSM

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Sport Vision

Discover how Sport Vision Group implemented enterprise-wide service management across 751 stores in 13 countries in just 68 days, achieving 97% SLA performance and tripling request volume within a year using Xurrent.

Stefanini

Stefanini "Future Proofs" Their Service Desk with Xurrent. Building a more resilient, scalable service desk without added complexity

Axsos

Axsos went from managing 18 virtual machines to a 2-week Xurrent implementation. Now 50% of tasks are automated and 40% of users self-serve.

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Insights & updates from our experts

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A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together

When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.

Is Jira Service Management Pricing Right for Your Team in 2026?

Discover the true cost of Jira Service Management in 2026. We break down standard tiers, hidden marketplace app fees, implementation costs, and alternatives.

Guide to Pink 27 Conference: Tips and Advice

Pink 26 went full Star Trek — and so did Xurrent. Here's what we learned at our first Pink Elephant conference, and why we're already planning to go back.

Webinars

Upcoming and recorded webinars from our experts.

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Your "Pager" Is Lying to You: Fixing On-Call, Alerts, and MTTR for Real

Two practicing SREs talk about what's wrong with modern incident response in this live session. They talk about alert noise, brittle routing rules, disconnected tools, and on-call schedules that fall apart as soon as someone leaves the team.

From Alert Overload to Action: Master Incident Management with Xurrent IMR

When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again

Turning Incidents Into Opportunity: Driving Real Change After the Fire Drill

In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Education

Universities and further education colleges all face the challenge of attracting the best staff and students. Both these groups have increasing expectations of the services they consume. Learn how 4me can help with everything from network access to student welfare, facilities and accommodation.

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Xurrent ESM Overview

As part of their digital transformation, organizations are improving the support that is provided by the different support domains, like HR, IT, Purchasing and Legal. By making it easier for their employees to obtain support when they are stuck with a question or need assistance from another department, organizations are improving productivity and job satisfaction.

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Xurrent for HR

Streamline and automate HR service delivery and provide the service your employees want and deserve. They will get the service they need, when they need it, whether it’s via the web, the Xurrent app, or virtual agent. The combination of efficient processes and workflows and an easy-to-use Self-Service portal enables better and more productive employee service experiences.

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Whitepapers

Expert ITSM & automation insights

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The Autonomous Enterprise: ServiceOps and the AI-Driven Unification of IT Delivery

Download the definitive 2025 EMA Research Report and master ServiceOps: the organizing principle for unified service delivery that aligns IT Services, Operations, and Enterprise Service Management (ESM) into a predictive, strategic operational model.

Introducing ITxM: The Future of Connected IT Operations

ITSM, ITOM, and ITIM into one connected, intelligent system.

Efficiently Manage DORA with Xurrent

Discover how to achieve DORA compliance faster—and with less manual effort.Fill out the form to access the white paper and see how Xurrent helps your organization stay resilient, compliant, and future-ready.‍

Product Updates

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Xurrent ITSM - Q1 2026 Product Updates

ITSM product updates for Q1 2026 including RFC Type configuration, Self Service inbox filtering, Virtual Agent rollout controls, and more.

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Xurrent IMR - Q1 2026 Product Updates

Keep up with Xurrent IMR’s Q1 2026 updates: Control integrations with Status conditions in Outgoing Rules, and enjoy richer Analytics reports with Notes, Tags, and auto-timezone conversion.

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Xurrent IMR - Q4 2025 Product Updates

Discover Xurrent IMR’s Q4 updates: One-click Downloadable Audit Logs for compliance, cleaner Microsoft Teams notifications, and a first look at Native Status Pages.

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Compare Xurrent IMR
The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

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Time to Think
‍
Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

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The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

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Subprocessors

TERMS
Terms of UseCustomer AgreementData Processing Addendum (DPA)API Terms of ServiceAcceptable Use PolicyBrand Guidelines
COMPLIANCE
Trust CenterPrivacy PolicySecurityResponsible DisclosureApplicant Privacy Notice & PolicyAccessibility StatementGDPR ComplianceSubprocessorsCookie Policy

Updated March 12, 2026

‍

Xurrent, Inc. (“Xurrent”, “we”, “us”, “our”) may engage and use data processors (each, a “Subprocessor”), in order to support the delivery of the Xurrent Service.

Definitions

A Subprocessor is any business or contractor customer data may pass through as a side effect of using Xurrent’s service. This definition is very broad and includes things some might simply consider “hardware”, like cloud infrastructure.

Process to engage and update Subprocessors

Prior to engaging any Subprocessor, Xurrent performs due diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations. Xurrent also applies technical or organizational measures necessary to protect customer data, like encryption of data. At least thirty (30) days before we authorize and permit any new Subprocessor, Xurrent will update this page.

Subprocessors

We use partners for some business processes that are not core to our expertise but are critical to our customers having a quality experience. Here is our list of Subprocessors:

‍

Entity Entity Role Entity Country Processing Location
Amazon Web Services, Inc. Cloud Service Provider USA European Economic Area (specifically Ireland and Germany), United States of America, United Kingdom, Switzerland or Australia
Workato, Inc. Business integration and automation service USA European Economic Area (specifically Germany), United States of America, or Australia
Pendo, Inc. Digital Adoption Platform USA European Economic Area
Twilio, Inc Voice, SMS Notification Provider USA United States of America, EU, Asia, Australia, or Africa
Plivo, Inc Voice, SMS Notification Provider USA United States of America, EU, Asia, Australia, or Africa
Google Workspace Email Hosting Provider USA United States of America
Slack Technologies, LLC Internal Communication Provider USA United States of America
Microsoft Azure Cloud Service Provider (StatusCast) USA United States of America or European Economic Area
SendGrid Email Processing USA United States of America
Raygun Error logging USA United States of America
Loggly Application Logging USA United States of America
Zoho Credit Card Billing and Invoicing USA United States of America
Stripe Credit Card Processing USA United States of America

‍

Get Started Today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

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