Revo

Most technology partnerships work in one direction. A vendor builds the product. A partner sells it.

Revo is not like most technology partnerships.

For over a decade — since Xurrent was still called ITRP and could count its entire team on two hands — Revo has been one of Xurrent's closest implementation partners.

Founded in 2015 in Warwickshire, England, Revo is a UK-based service management consultancy that implements, manages, and integrates Xurrent for organizations across the UK and beyond.

Revo has helped deliver some of Xurrent's largest global implementations, resells licenses directly, and provides a managed service — stepping in as the customer's on-demand team for a fixed annual fee.

But the real story isn't just what Revo does for Xurrent customers. It's what Revo does with Xurrent — internally, daily, across every function of their own business.

"Much of what we do within Xurrent revolves around delivering our managed service," said Paul Dobson, Chief Delivery Officer at Revo. "We use a lot of different Xurrent functionality to allow us to deliver the managed service for our customers."

In short: Revo runs its Xurrent business on Xurrent.

One ticket. Three organizations. Zero friction.

To understand how Revo operates, you have to understand Xurrent's Account Trusts. Without it, the managed service model falls apart.

When a customer needs something, they log a ticket in their Xurrent account. That ticket passes natively to Revo's Xurrent account. If Revo needs to escalate to Xurrent directly, it passes again ... all on the same ticket, with all parties maintaining full visibility throughout.

No portals to jump between.
No email threads across organizations.
No one checking a separate system for updates while the rest of the team is already three steps ahead.

"If that trust functionality didn't exist, there would be a point of friction at every transition between customer and provider," said Paul. "At each transition point, it just becomes quite frankly a pain to manage."

The alternative is not fun, not efficient, and certainly not sustainable. Separate logins, duplicate tickets, broken audit trails. Then multiply that across every customer relationship Revo manages.

This translates to 228 accounts, 203 of which are managed service accounts.

With Account Trusts, Revo can also securely access each customer account to perform configuration work without co-mingling data. Each customer's data stays in its own fully separate instance. Access is auditable and governed.

"It allows us to seamlessly collaborate with our customers and Xurrent as our partner, natively on the platform, without any friction," Paul said.

One platform for everything

The trust capability is the foundation. But the story doesn't stop there.

Support tickets, project management, RFC tracking, marketing workflows, resource planning. All in one place.

The project management consolidation is worth calling out specifically.

A few years ago, Revo was managing delivery projects in ClickUp and support work in Xurrent — two separate systems that created fragmented reporting and daily context-switching for the team.

"All the project time was being tracked in ClickUp, and it was totally separate. So we decided to move to Xurrent project management (in August, 2024) so it would all be consolidated," said Rebecca Rea, Senior Project Manager at Revo.

The move paid off.

• Time tracked across support tickets and project tasks is now unified in a single system.
• Resource planning — who is available, what's in the pipeline, what's coming next — runs through Xurrent dashboards.
• Project templates spin up quickly because Revo has delivered enough implementations to know exactly what a standard project looks like ... often before the kickoff call ends.

The time savings are adding up quickly. Rebecca estimates the total at around 25 working days per year — or 2 days per month — assuming a 2-minute task-switching time per task/update and additional setup time per project.

Rebecca's honest take on ClickUp vs. Xurrent: "ClickUp does have good functionality, but it's almost too much to maintain. With Xurrent, the amount of hours we spend configuring things is a lot less. You can make decisions early, build on them, and not find yourself stuck in a hole you can't get out of."

Revo also manages its entire Request For Change (RFC) process through Xurrent. When a customer submits an enhancement request, it lands on a tracked backlog in Revo's account. The team uses Xurrent's agile board functionality to monitor where each request sits in the development journey — maintaining organized, visible records for every customer, without chasing updates manually.

Marketing content requests, website approvals, and campaign workflows run through the same platform.

One system. Full visibility. Nothing missed.

Helping customers grow beyond IT

What makes Revo's managed service distinctive isn't just keeping things running. It's moving customers toward greater service management maturity. Xurrent makes that expansion accessible without requiring deep technical expertise.

Revo's customer ESM growth has been profound. For example, one customer has increased usage from 4 accounts/departments to 18, a 350% increase in adoption over 18 months.

The most common growth path? Expanding beyond IT. Rebecca describes how it typically happens:

"Sometimes we suggest it as a sensible next step. But also, once they've seen how easy it is to get set up in their IT department, they see the benefit themselves. It's low-code. Non-technical. They can change things quite easily. It doesn't have to be perfect on day one."

The use cases Revo has helped implement go well beyond the expected IT, facilities, and HR scenarios:

• Share dealing (aka Stock trading): employees at one organization submit and manage share purchase requests through a Xurrent workflow, complete with approvals and governance
• Supplier onboarding: a food catering company routes new suppliers through health, safety, and nutritional information checks, multi-level executive approvals, and downstream system updates
• Document solutions: a legal firm manages its print room through Xurrent, including request routing, reproduction approvals, and auditable records
• Risk and compliance: the same legal firm logs conflicts of interest and business risks through Xurrent, creating a documented, auditable trail that meets stringent compliance requirements
• Care home management: a care provider uses Xurrent to handle hospitalization notifications and the financial adjustments that follow, with everything tracked and documented

In a world where most ITSM solutions struggle to gain adoption beyond the IT department, Revo's customers use Xurrent ITSM across an average of 12 departments.

This level of adoption reflects a platform designed for the entire business, not just IT, driving consistency, visibility, and accountability across every team involved in service delivery.

"There is really no other platform on the market that will do ESM as well as Xurrent," said Paul. "For any organization that wants to use it across the business — the seamless collaboration, the joined-up business workflows — there is really nothing that compares."

The quotes that say it all

While Revo's journey has been filled with quotable moments, this one, from Rebecca, sums it up best:

"Xurrent has unified all of our work into one tool, which has given us really good visibility. Everything is in one place. It's great for time tracking, reporting, and dashboards. And it's so easy to see benefits really quickly."

Paul adds the longer view — the one earned from a decade+ years of watching the platform develop and helping hundreds of organizations put it to work:

"There is really nothing on the market that compares to Xurrent for organizations that want an advanced, low-overhead service management tool. It can do some pretty complicated stuff if you need it to, while keeping things simple and accessible. You're not going to have to employ numerous developers to keep on top of it."

Thank you, Paul, Rebecca, and the entire Revo team. Over a decade in, and it sounds like you're just getting started.

We are here for it all.

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