How Chalo Achieved 95% Alert Noise Reduction & Zero SLA Breaches with Xurrent IMR
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Before adopting Xurrent IMR, Chalo's engineers were managing incidents the way a lot of fast-growing teams do — by cobbling together whatever was available.
Challenge 1: Slack as the only war room
Challenge 2: Alert noise with no filter
Challenge 3: Five tools, zero coordination
Challenge 4: No clear alert ownership
Solution 1: Unified alert management
AppOptics, Datadog, Pingdom, email, and Chalo's custom ticketing system now feed into one place.
Solution 2: Intelligent alert routing
Alert rules filter, prioritize, and route notifications to the right engineer automatically.
Solution 3: Slack-native incident response
The Slack integration Chalo's team already lived in became an actual incident management surface.
Solution 4: Migration-ready for acquired teams
When Chalo acquired Shuttle (using PagerDuty) and a Google-internal team (uisng Opsgenie), Xurrent IMR's migration scripts automated the entire transfer.
How Chalo Streamlined the Road to Reliability
India's #1 bus transport app runs on real-time data. When something breaks, millions of commuters feel it. Here's how Chalo went from managing incidents in a Slack channel to resolving them in under 15 minutes — with zero SLA breaches.
ABOUT CHALO
Slug: Who is Chalo?
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Keeping Millions of Commuters on Schedule — One Real-Time Update at a Time
Chalo is India's #1 bus transport technology company. Their app gives riders live updates on bus location, speed, and estimated arrival — so passengers can plan journeys confidently and stop guessing at the bus stop.
With millions of daily active users depending on real-time accuracy, reliability isn't a nice-to-have. A degraded service means missed buses, frustrated commuters, and broken trust.
To stay ahead of incidents, Chalo needed more than a monitoring tool. They needed a system that would catch problems before commuters did.
Reliability That Holds — No Matter How Many Buses Are Running
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