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Insights and Updates: Navigating the Future of Service Management
Customization
Insights and Updates: Navigating the Future of Service Management

April 23, 2025
7 best practices for managing your IT Service Desk
Struggling with IT support? These 7 service desk tips will change how you work — fast.
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Service Level Agreements
Artificial Intelligence
Automation
Change Management
Configuration Management

April 14, 2025
The MSP customer retention challenge: Combating the 12% annual churn rate
Discover why MSPs need to protect their business with modern ITSM solutions. Learn how Xurrent's platform helps reduce the 12% customer churn rate through AI automation, incident management, and customer satisfaction tracking.
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Artificial Intelligence
Automation
Customization
Enterprise
Incident Management

March 18, 2025
How Can AI and Automation Transform Efficiency and Customer Satisfaction for MSPs?
Incorporating AI and automation have reshaped how MSPs address repetitive tasks, reduce MTTR, and enhance customer satisfaction. Read more.
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Artificial Intelligence
Automation
Cloud Computing
CSM
Customization