Insights & updates from our experts
It is now possible for team managers and coordinators to share personal views with their team members. Using a shared view ensures that all team members work in a uniform way. When creating or editing a personal view, team managers can now select with which of the teams they manage they want to share that view.

When Howard Tanner of Widget Data Center shares his personal view ‘Operations Inbox’ with the Operations team, for example, Ellen Brown can selected this from her views list. Howard can set it as default view, but that won’t make it the default view for Ellen. She can do that herself, though, by editing the team view.


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.





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