Workflow summaries in PDF can be important for approvers when deciding if a task can be approved or not. These workflow summaries can be designed in the ‘PDF Designs’ section of the Settings console. To help approvers decide if a shop order should be approved, the fields of the shop order lines of a request for purchase are now made available for PDF designs.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.