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    Xurrent ITSM

    AI-powered service management

    Xurrent IMR

    AI-native incident management and response

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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Success Stories

Real customer results with ITSM

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Revo

Revo has partnered with Xurrent for over a decade — and runs its entire MSP business on the platform. See how Account Trusts, unified project management, and ESM expansion drive real results.

Groundtruth

Groundtruth replaced VictorOps with Xurrent IMR, saved 33% on costs, and built on-call across North America and India with zero unnecessary wake-ups.

Chalo

India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to hit 99.9% availability, cut MTTA and MTTR by 90%, and resolve incidents in under 15 minutes.

Blog

Insights & updates from our experts

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How Long Should ITSM Implementation Really Take in 2026?

Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.

How IT Ops Leaders Build Executive Reporting That the Business Actually Trusts

Most IT ops leaders have good data. The problem is the reporting structure built around it—here's how to fix that.

45 Best Help Desk Solutions for 2026: Reviewed and Ranked

Drowning in support tickets? Compare the top help desk solutions—from free IT tools to enterprise platforms like Xurrent and Zendesk—to find your perfect fit.

Webinars

Upcoming and recorded webinars from our experts.

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One Platform. Every Stage of Your AI Journey

With the power of Sera AI, Xurrent is the only ITSM platform built to meet you exactly where you are in your AI journey — and get you where you want to be

Webinar | Xurrent IMR | Cutting Through Alert Noise

When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again

Webinar | SMU | Turning Incidents Into Opportunity

In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.

Datasheets

Quick-reference guides to Xurrent features

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Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

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Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

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Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

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Whitepapers

Expert ITSM & automation insights

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The AI Pathway to Success

Your Step-by-Step Guide to AI in Service Management That Actually Gets Used

The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

ESM Checklist

Your step-by-step guide to extending service management across the enterprise

Product Updates

Stay up to date on new features and updates.

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Xurrent ITSM - June 2026 Product Updates

Our June 2026 updates introduce lifecycle review workflows for asset management, smarter CI reconciliation, auto-saving note and email drafts, clipboard sharing for knowledge articles, and a new Raynet integration app.

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Xurrent ITSM - May 2026 Product Updates

Our May 2026 updates deliver CMDB reconciliation queue renaming, automation rule RFC type and duplicate support, MCP directory account PAT support, Sera AI Studio for virtual agent configuration, a Licensed Users page, and session-wide notes controls for specialists.

Read More
Xurrent, now in Claude & Copilot. Meet the Xurrent MCP server.

The Xurrent MCP server is live. Here's what it does and how to get started.

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About Us
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Support

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Product Support

We are here to help 24/7

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Community

Connect with other Xurrent Users

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Training

Get insights and tips on how to get the most out of Xurrent

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Developer Portal

Apps, APIs, and updates

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Help Center

Xurrent service functionality

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Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
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Get a Demo

ITxM Platform

Unified IT operations and service management

Explore Platform
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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

Explore Sera AI
right-arrow Created with Sketch.

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
See all
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IMR

Atlassian Jira

The integration with Atlassian Jira using the Xurrent Integration Service is

API

The integration with Atlassian Jira using the Xurrent Integration Service is

Azure DevOps

The integration with Atlassian Jira using the Xurrent Integration Service is

Bitbucket

The integration with Atlassian Jira using the Xurrent Integration Service is

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ITSM

2Grips Integration Platform

The integration with Atlassian Jira using the Xurrent Integration Service is

Alerta

The integration with Atlassian Jira using the Xurrent Integration Service is

AppBeat

The integration with Atlassian Jira using the Xurrent Integration Service is

AppDynamics

The integration with Atlassian Jira using the Xurrent Integration Service is

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AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

Product support icon showing a hand gesture with upward arrows representing customer support.
Product Support

We are here to help 24/7

Community icon showing multiple overlapping user profile circles representing a group or community.
Community

Connect with other Xurrent Users

Training icon showing a desktop monitor with a cursor pointer in a rounded square frame.
Training

Get insights and tips on how to get the most out of Xurrent

Developer portal icon showing a code terminal window with a left-pointing arrow and horizontal lines inside a rounded...
Developer Portal

Apps, APIs, and updates

Help center icon showing stacked document pages with a question mark in a rounded purple-bordered square.
Help Center

Xurrent service functionality

Sera AI logo with circuitry leaf.
Sera AI

Eliminate manual tasks, optimize workflows, and deliver faster resolutions.

Explore AI
The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

Read Comparison
Time to Think
‍
Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

Read Comparison
The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

Read Comparison

Acceptable Use Policy

TERMS
Terms of UseCustomer AgreementData Processing Addendum (DPA)API Terms of ServiceAcceptable Use PolicyBrand Guidelines
COMPLIANCE
Trust CenterPrivacy PolicySecurityResponsible DisclosureApplicant Privacy Notice & PolicyAccessibility StatementGDPR ComplianceSubprocessorsCookie Policy

Rev May 28, 2024

‍

This acceptable use policy (this “Policy”) describes prohibited uses of the Xurrent SaaS products and services (collectively the “Service”), the Xurrent platform through which products and Services are available (the “Platform”) and the website located at https://Xurrent.com or https://www.xurrent.com (the “Xurrent Website”). The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on the Xurrent Website. By using the Service or accessing the Xurrent Website, you agree to the latest version of this Policy. If you violate the Policy or authorize or help others to do so, we may suspend or terminate your use of the Service.

No Illegal, Harmful, or Offensive Use or Content

You may not use the Service or the Xurrent Website for any illegal, harmful or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, or offensive. Prohibited activities or content include:

  • Illegal Activities — Any illegal activities, including advertising, transmitting, promoting, or facilitating illegal activities.
  • Harmful or Fraudulent Activities — Activities that may be harmful to our users, operations, or reputation, including offering or disseminating fraudulent goods, services, schemes, or promotions, or engaging in other deceptive practices.
  • Infringing Content — Content that infringes or misappropriates the intellectual property or proprietary rights of others.
  • Offensive Content — Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable.
  • Harmful Content — Content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.
  • Hacking Activities — Activities that include modifying, reverse-engineering, hacking or attempting to hack or otherwise discover any underlying ideas, algorithms or source code of a proprietary nature or vulnerabilities of the Services or Xurrent’s Platform.
  • Competitive Activities — Activities that include copying the Services or Xurrent’s Platform, or any part, feature, function or user interface thereof, or accessing the Services or Xurrent’s Platform in order to build a competitive product or service.
  • Tampering Activities — Activities that include modifying, altering, tampering with or creating a derivative work of any software included in the Services or Xurrent’s Platform.
  • Interfering Activities — Activities that include using the Services or Xurrent’s Platform to interfere with or disrupt the integrity or performance of the Services or Xurrent’s Platform (or their components), or to attempt to gain unauthorized access to the Services or Xurrent’s Platform, or any related systems or networks.

No Security Violations

You may not use the Service to violate the security or integrity of any network, computer or communications system, software application, or network or computing device (each, a “System”). Prohibited activities include:

  • Unauthorized Access — Accessing or using any System without permission, including attempting to probe, scan, or test the vulnerability of a System or to breach any security or authentication measures used by a System.
  • Interception — Monitoring of data or traffic on a System without permission.
  • Falsification of Origin — Forging TCP-IP packet headers, email headers, or any part of a message describing its origin or route. This prohibition does not include the use of aliases or anonymous remailers.

No Network Abuse

You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. In addition, you do not have permission to abuse our networks or use our networks to abuse other networks. Prohibited activities include:

  • Monitoring or Crawling — Monitoring or crawling of a System that impairs or disrupts the System being monitored or crawled.
  • Denial of Service (DoS) — Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.
  • Intentional Interference — Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing, broadcast attacks, or flooding techniques.
  • Operation of Certain Network Services — Operating network services like open proxies, open mail relays, or open recursive domain name servers.
  • Excessive Use of Bandwidth — The Service’s bandwidth limitations vary depending on the features you use. If we determine that your bandwidth usage is excessive compared to other users of similar features, we reserve the right to suspend your access, throttle your traffic, or otherwise limit your activity until you have reduced your bandwidth consumption.
  • Avoiding System Restrictions — Using manual or electronic means to avoid any use limitations place on a System, such as access and storage restrictions.

No Email Abuse

You will not distribute, publish, send, or facilitate unsolicited mass emailings, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements. You will not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate this Policy or the acceptable use policy of that provider.

Our Monitoring and Enforcement

We reserve the right, but do not assume the obligation, to investigate any violation of this Policy or misuse of the Service or the Xurrent Website. We may investigate violations of this Policy or misuse of the Service or Xurrent Website; or remove, disable access to, or modify any content or resource that violates this Policy or any other agreement we have with you for use of the Service or the Xurrent Website. We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate customer information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this Policy.

Reporting of Violations of this Policy

If you become aware of any violation of this Policy, you will immediately notify us and provide us with assistance, as requested, to stop or remedy the violation. To report any violation of this Policy, please send an email to support@Xurrent.com.

‍

Get Started Today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

Get Started
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