Free Analyst Report: GigaOm names Xurrent Leader and Fast Mover in the ITSM Radar Report.
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Incident Management and Response

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IT Service Management

AI-powered ITSM for the modern enterprise

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IT Operations Management

Unified, future-forward IT Operations

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Managed Service Providers

AI-powered MSP service delivery

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Enterprise Service Management

Unified ESM platform built for collaboration

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Incident Management and Response

Unified ESM platform built for collaboration

ITxM Platform

Unified IT operations and service management

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AI Service Desk

AI-driven incident management

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Account Trusts

Secure multi-organization collaboration

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Integrations Platform

Secure, API-first integrations

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Workflow Automation

No-code AI-powered orchestration

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ITSM Analytics

Real-time insights, 400+ reports

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AI Automations

Eliminates manual tasks, optimizes workflows, and delivers faster resolutions.

Incident Management

Enhance service requests and optimize collaboration for faster resolution

Knowledge Management

Streamline article creation, boost efficiency, improved problem resolution.

Self-Service Portal

Request, manage, and track service needs anywhere, on any device.

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Success Stories

Real customer results with ITSM

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Revo

Revo has partnered with Xurrent for over a decade — and runs its entire MSP business on the platform. See how Account Trusts, unified project management, and ESM expansion drive real results.

Groundtruth

Groundtruth replaced VictorOps with Xurrent IMR, saved 33% on costs, and built on-call across North America and India with zero unnecessary wake-ups.

Chalo

India's #1 bus transport tech company was drowning in alert noise and managing incidents across five disconnected tools. Here's how Chalo used Xurrent IMR to hit 99.9% availability, cut MTTA and MTTR by 90%, and resolve incidents in under 15 minutes.

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Spark Is Here — And This Time, We're Handing You the Keys to Our iPaaS

Xurrent CPO Phil Christianson shares why Spark 2026 is the year we hand Enterprise customers live beta access to our built-in iPaaS integration platform.

The On-Call Problem Nobody Talks About

On-call has a problem and this blog talks exactly about that. It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.

Your Incident Is in GitHub. Your Response Shouldn't Be.

How engineering teams use Xurrent IMR's GitHub integration to close incidents before they become postmortems.

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Upcoming and recorded webinars from our experts.

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Your "Pager" Is Lying to You: Fixing On-Call, Alerts, and MTTR for Real

Two practicing SREs talk about what's wrong with modern incident response in this live session. They talk about alert noise, brittle routing rules, disconnected tools, and on-call schedules that fall apart as soon as someone leaves the team.

From Alert Overload to Action: Master Incident Management with Xurrent IMR

When every alert feels urgent, your team deserves more than firefighting. Xurrent Incident Management & Response (IMR) helps you breathe again

Turning Incidents Into Opportunity: Driving Real Change After the Fire Drill

In this webinar, we will walk through a modern incident management workflow using Xurrent and Zenduty.

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Quick-reference guides to Xurrent features

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Xurrent for Charity / Not-for-Profit

Explore how Xurrent helps charities and not-for-profits do more with less. Rapid deployment, free self-service for all users, AI-powered automation, and a simple licensing model that keeps costs low so more resources go to the mission.

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Xurrent for Government (Defense / Public Safety)

See how Xurrent delivers secure, audit-ready service management for government and defense organizations. ISO 27001, SOC 2 Type II, C5 attested, and GDPR aligned with BYOK encryption and cross-agency collaboration built in.

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Xurrent for Professional Services

Discover how Xurrent helps professional services firms streamline service delivery across IT, HR, Finance, and client operations. Deploy in weeks, scale across offices and geographies, and keep billable teams productive with AI-powered automation and self-service.

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The Major Incident Postmortem Playbook

The Postmortem Playbook Every On-Call Engineer Wishes They Had Earlier.

The ESM Pathway to Success

Your step-by-step guide to extending service management across the enterprise

Xurrent Named a Leader and Fast Mover in the GigaOm Radar Report for Information Technology Service Management (ITSM)

The GigaOm Radar 2026 analyzes 21 leading ITSM platforms on strategy, execution, and market viability. Read the full report and see competitive rankings.

Product Updates

Stay up to date on new features and updates.

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Xurrent ITSM - Q2 2026 Product Updates

ITSM product updates for Q2 2026 including CMDB orphan CI health, Sera file attachments, Virtual Agent flow states, Note Assist language matching, and more.

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Your Incidents Are in Xurrent IMR. Now They're in Claude Too.

Xurrent IMR now has an MCP server for Claude. Query incidents, on-call schedules, and timelines from a plain-English conversation without leaving your chat window.

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Xurrent ITSM - Q1 2026 Product Updates

ITSM product updates for Q1 2026 including Asset Management Review Queue, Datadog integration, VA accessibility improvements, and JWKS webhook support.

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Compare Xurrent IMR
The Full Stack
Pagerduty Alternative

Learn how organizations have reduced downtime, improved 50% MTTA & MTTR, and cut costs with Xurrent IMR.

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Time to Think
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Outside the Atlassian Box

Discover Xurrent IMR's quick support, bidirectional integrations with Jira and Slack, and more cohesive incident response capabilities compared to Opsgenie.

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The Preferred
Splunk On-call Alternative

Understand why users value Xurrent IMR for its intuitive interface, efficient incident alerting, customizable On-call schedules, and escalations.

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Acceptable Use Policy

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COMPLIANCE
Trust CenterPrivacy PolicySecurityResponsible DisclosureApplicant Privacy Notice & PolicyAccessibility StatementGDPR ComplianceSubprocessorsCookie Policy

Rev May 28, 2024

‍

This acceptable use policy (this “Policy”) describes prohibited uses of the Xurrent SaaS products and services (collectively the “Service”), the Xurrent platform through which products and Services are available (the “Platform”) and the website located at https://Xurrent.com or https://www.xurrent.com (the “Xurrent Website”). The examples described in this Policy are not exhaustive. We may modify this Policy at any time by posting a revised version on the Xurrent Website. By using the Service or accessing the Xurrent Website, you agree to the latest version of this Policy. If you violate the Policy or authorize or help others to do so, we may suspend or terminate your use of the Service.

No Illegal, Harmful, or Offensive Use or Content

You may not use the Service or the Xurrent Website for any illegal, harmful or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, or offensive. Prohibited activities or content include:

  • Illegal Activities — Any illegal activities, including advertising, transmitting, promoting, or facilitating illegal activities.
  • Harmful or Fraudulent Activities — Activities that may be harmful to our users, operations, or reputation, including offering or disseminating fraudulent goods, services, schemes, or promotions, or engaging in other deceptive practices.
  • Infringing Content — Content that infringes or misappropriates the intellectual property or proprietary rights of others.
  • Offensive Content — Content that is defamatory, obscene, abusive, invasive of privacy, or otherwise objectionable.
  • Harmful Content — Content or other computer technology that may damage, interfere with, surreptitiously intercept, or expropriate any system, program, or data, including viruses, Trojan horses, worms, time bombs, or cancelbots.
  • Hacking Activities — Activities that include modifying, reverse-engineering, hacking or attempting to hack or otherwise discover any underlying ideas, algorithms or source code of a proprietary nature or vulnerabilities of the Services or Xurrent’s Platform.
  • Competitive Activities — Activities that include copying the Services or Xurrent’s Platform, or any part, feature, function or user interface thereof, or accessing the Services or Xurrent’s Platform in order to build a competitive product or service.
  • Tampering Activities — Activities that include modifying, altering, tampering with or creating a derivative work of any software included in the Services or Xurrent’s Platform.
  • Interfering Activities — Activities that include using the Services or Xurrent’s Platform to interfere with or disrupt the integrity or performance of the Services or Xurrent’s Platform (or their components), or to attempt to gain unauthorized access to the Services or Xurrent’s Platform, or any related systems or networks.

No Security Violations

You may not use the Service to violate the security or integrity of any network, computer or communications system, software application, or network or computing device (each, a “System”). Prohibited activities include:

  • Unauthorized Access — Accessing or using any System without permission, including attempting to probe, scan, or test the vulnerability of a System or to breach any security or authentication measures used by a System.
  • Interception — Monitoring of data or traffic on a System without permission.
  • Falsification of Origin — Forging TCP-IP packet headers, email headers, or any part of a message describing its origin or route. This prohibition does not include the use of aliases or anonymous remailers.

No Network Abuse

You may not make network connections to any users, hosts, or networks unless you have permission to communicate with them. In addition, you do not have permission to abuse our networks or use our networks to abuse other networks. Prohibited activities include:

  • Monitoring or Crawling — Monitoring or crawling of a System that impairs or disrupts the System being monitored or crawled.
  • Denial of Service (DoS) — Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.
  • Intentional Interference — Interfering with the proper functioning of any System, including any deliberate attempt to overload a system by mail bombing, news bombing, broadcast attacks, or flooding techniques.
  • Operation of Certain Network Services — Operating network services like open proxies, open mail relays, or open recursive domain name servers.
  • Excessive Use of Bandwidth — The Service’s bandwidth limitations vary depending on the features you use. If we determine that your bandwidth usage is excessive compared to other users of similar features, we reserve the right to suspend your access, throttle your traffic, or otherwise limit your activity until you have reduced your bandwidth consumption.
  • Avoiding System Restrictions — Using manual or electronic means to avoid any use limitations place on a System, such as access and storage restrictions.

No Email Abuse

You will not distribute, publish, send, or facilitate unsolicited mass emailings, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements. You will not alter or obscure mail headers or assume a sender’s identity without the sender’s explicit permission. You will not collect replies to messages sent from another internet service provider if those messages violate this Policy or the acceptable use policy of that provider.

Our Monitoring and Enforcement

We reserve the right, but do not assume the obligation, to investigate any violation of this Policy or misuse of the Service or the Xurrent Website. We may investigate violations of this Policy or misuse of the Service or Xurrent Website; or remove, disable access to, or modify any content or resource that violates this Policy or any other agreement we have with you for use of the Service or the Xurrent Website. We may report any activity that we suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other appropriate third parties. Our reporting may include disclosing appropriate customer information. We also may cooperate with appropriate law enforcement agencies, regulators, or other appropriate third parties to help with the investigation and prosecution of illegal conduct by providing network and systems information related to alleged violations of this Policy.

Reporting of Violations of this Policy

If you become aware of any violation of this Policy, you will immediately notify us and provide us with assistance, as requested, to stop or remedy the violation. To report any violation of this Policy, please send an email to support@Xurrent.com.

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Get Started Today

The future of service management starts now. Share your details, and our team of Xurrent experts will set up a personalized demo to show you exactly how we can transform your operations.

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