Who Is Available Now?

When a team coordinator needs to decide who to assign an urgent request to, it would help if it were possible to see who is currently working in Xurrent. That is now possible.  When someone is active in Xurrent, a small green dot is displayed in the upper right corner of the person’s avatar.

Being active means that the person has moved the mouse cursor or typed something in Xurrent in the last 10 minutes. This also works in Xurrent Self Service, except there a touch is required instead of a movement of the mouse cursor.

The presence indicator is also visible in the preview of every person record. This makes it quick to see if someone is available in Xurrent.