Insights & updates from our experts
The specialists who work in a support domain account were able to look up all organizations, people and sites that are maintained in the directory account in separate views. For example, to look up an organization in the records console, the specialist would first need to know whether the organization is maintained in the support domain account or in the directory account. Then the specialist would select either the ‘All Organizations’ view or the ‘All Organizations of Directory Account’ view.
These 2 views have now been merged into a single ‘All Organizations’ view that contains all Organization records of the support domain account and the directory account. Similarly, all people that could be found in the ‘All People of Directory Account’ view are now included in the ‘All People’ view.
And finally, all sites of the support domain account and its directory account can be found in the ‘Sites’ view.

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Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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