The specialists who work in a support domain account were able to look up all organizations, people and sites that are maintained in the directory account in separate views. For example, to look up an organization in the records console, the specialist would first need to know whether the organization is maintained in the support domain account or in the directory account. Then the specialist would select either the ‘All Organizations’ view or the ‘All Organizations of Directory Account’ view.
These 2 views have now been merged into a single ‘All Organizations’ view that contains all Organization records of the support domain account and the directory account. Similarly, all people that could be found in the ‘All People of Directory Account’ view are now included in the ‘All People’ view.
And finally, all sites of the support domain account and its directory account can be found in the ‘Sites’ view.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.