Insights & updates from our experts
The text, which was displayed when someone moved the mouse cursor over the red dot that indicates that a service is down, has been adjusted. This was necessary because it turns out that people frequently misinterpreted the text, which explained that: “This service is currently unavailable.”
Especially in Self Service, this message was often perceived to mean that it was currently not possible to submit any requests for that service. That is why the text now reads: “This service is currently affected by a top-impact incident and is unavailable for several users.”


How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.








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