The text, which was displayed when someone moved the mouse cursor over the red dot that indicates that a service is down, has been adjusted. This was necessary because it turns out that people frequently misinterpreted the text, which explained that: “This service is currently unavailable.”
Especially in Self Service, this message was often perceived to mean that it was currently not possible to submit any requests for that service. That is why the text now reads: “This service is currently affected by a top-impact incident and is unavailable for several users.”


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7 Min Read
June 13, 2025
Service Management
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Incident Management
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