This is a somewhat unusual blog post. Rather than announcing a new feature, this post explains how it is now possible to switch off some existing functionality. Since most organizations have not implemented Release Management, we have made it possible in Xurrent to hide this functionality. In fact, it is now hidden by default. To switch it on, an account administrator only needs give someone the Release Manager role of the account. As long as no one has the Release Manager role, the ‘Releases’ option of the Records console will not become visible.

In addition, change managers will not see the Release field that is part of the Change form.

As more functionality continues to be added, we felt that this was a small but helpful step to keep Xurrent’s interface clean and easy to use.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

Managing risks and delivering successful AI-driven outcomes at the Service Desk
Discover how IT leaders can navigate AI risks and achieve successful outcomes at the service desk. Learn strategies for cost control, robust security, and minimizing AI hallucinations to deliver measurable ROI. Download the Gartner report for deeper insights.