Set Specific Image for Individual Configuration Item
In Xurrent it is possible for account administrators to give each product category a small picture or avatar. This image then becomes the default picture for all products in which this category is selected.

But it is also possible to overwrite the image of the product category for a specific product by opening this product in Edit mode and uploading a picture. The picture of the product then becomes the default image for all configuration items (CIs) that are linked to the product.

What is new is that it is now also possible to overwrite the image of a product by applying a different picture to one of the product’s CIs.

It is not necessarily a good idea to set a unique picture for each configuration item. That would take a lot of time to administer. But there may be some specific cases in every organization where it could be helpful to give a few specific CIs their own small graphic to make them easier to distinguish from other CIs.

A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.

Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.

