A minor change has been made in Xurrent Self Service and the Xurrent App. The goal of this adjustment is to make the registration of a new request just a little more intuitive.
Feedback from customers indicated that, after people entered the details of a new request, they found the Save button a little confusing. It seemed to suggest that it was possible to save a draft request so that it could be finalized and submitted later. To avoid this confusion, the label of this button has been updated to Submit.
When an existing request is opened by an end user in Xurrent Self Service or the Xurrent App, the button label is still Save to indicate that any information added to the request will not be visible to anyone until the request is saved.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.
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