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Integrations

ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

Status Pages

Communicate service health in real time

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

Service Desk

Built to streamline IT workflows and elevate the employee experience from day one.

Workflow Automation

Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

Financial Services

Resolve issues quickly with an AI-powered system that automates ticketing.

SaaS

Resolve issues quickly with an AI-powered system that automates ticketing.

E-commerce

Resolve issues quickly with an AI-powered system that automates ticketing.

USE CASES

AI Service Desk

Resolve issues quickly with an AI-powered system that automates ticketing.

Enterprise Service Management

Resolve issues quickly with an AI-powered system that automates ticketing.

Blog

See Why Suggestions Are Offered

May 25, 2020
Carlyn Manly
1 Min Read
Usability
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Table of contents

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The Search box that is available at the top of many dialog windows within the Xurrent Specialist Interface has been modernized a little.  Apart from the new styling, which was introduced earlier for search select fields, specialists will notice a nice usability feature when they enter some text in the Search box.  The characters that they entered in the box are now highlighted in each of the found options to show the user why these options are suggested.

Filtered list of service instances

Related Articles

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Service Management

How Long Should ITSM Implementation Really Take in 2026?

Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.

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May 30, 2026
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Integrations
Reporting and Analytics

How IT Ops Leaders Build Executive Reporting That the Business Actually Trusts

Most IT ops leaders have good data. The problem is the reporting structure built around it—here's how to fix that.

5 Min Read
May 28, 2026
Reporting and Analytics
Incident Management

The On-Call Problem Nobody Talks About

It's not your tooling. It's not your engineers. It's the ten seconds before anyone picks up.

4 Mins
April 8, 2026
Incident Management