A number of additional reports have become available in the ‘Reports’ section of the Analytics console. The new reports are:
- Open Requests by Team
- Open Requests by Member
- Open Tasks by Team
- Open Tasks by Member
- Finished Tasks by Team
- Finished Tasks by Member
Because the reports that present the number of requests or tasks by member can be considered sensitive in some organizations or countries, these reports are disabled by default. If a support organization wants to use these reports, their Xurrent account administrator can enable them.
A Letter From Our CEO: What I've Learned, What I Believe, and Where We're Headed Together
When I joined Xurrent as CEO in February, I made a commitment to myself before I made any commitments publicly: I would listen before I led. I would get in front of customers, sit down with our partners, and spend real time with the incredible team that built this platform — before I said a word about where I thought we were going.
Xurrent named a Market Leader in Research In Action’s Vendor Selection Matrix™ for IT & Enterprise Service Management Solutions
Xurrent earns #1 rankings in customer satisfaction, price vs value, and recommendation index in Research In Action's global ITSM/ESM Vendor Selection Matrix report.