Insights & updates from our experts
A small adjustment has been made for problem records. Going forward, the Analysis target field is hidden once a problem has reached the status ‘Analyzed’. After all, once the analysis has been completed, the target for completing the analysis is no longer needed.

It may be good to know that when the Analysis target field becomes hidden, it does not get emptied. This ensures that the last target date and time can still be retrieved using Xurrent’s export functionality, the Xurrent GraphQL API or the Xurrent REST API.

How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.







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