Blog
Insights & updates from our experts
.webp)
.webp)
.webp)
We are extremely pleased to announce a new partnership with Joost, a well-known Service Management consulting firm based in the Netherlands.
At Joost some of the best consultants in the service management industry, with in-depth experience in ITIL, Lean, SIAM, DevOps and Agile, work every day to improve service management for their customers. Entrepreneurship, enthusiasm and collaboration are the foundations on which Joost has built its success. With Xurrent they have the ability to support SIAM scenarios within customer organizations, both from the perspective of the provider, as well as the outsourcing customer.
“More and more we see organizations collaborate with partners and the demand for integrated service management becomes more important than ever. Xurrent is a tool that fits perfectly in this reality.” says Stephen Ley, Managing Partner at Joost.
Xurrent is delighted to partner with such experienced consultants in a wide range of service management areas and making this experience available to Xurrent customers. We are looking forward to working together with Joost!
An AI SRE that knows your incidents
Most AI SREs are pattern matchers trained on public data. They know what a memory leak looks like in the abstract. They don't know that your payments-api has a flaky liveness probe everyone ignores, that the checkout team owns the retry policy, or that the last three "database incidents" were actually cache misconfigurations. That knowledge lives in your postmortems, your Slack channels, and the heads of two senior engineers.
5 Mins
September 10, 2026
Incident Management
Service Management
News
Enterprise
How Long Should ITSM Implementation Really Take in 2026?
Most vendors will tell you ITSM implementation takes six months to a year — but modern, configuration-first platforms have rewritten the math entirely. See what real implementations look like in 2026, and why a long rollout is now a choice, not a given.
8 Mins
May 30, 2026
Service Management
Enterprise
Integrations