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ITxM Platform

Unified IT operations and service management

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AI-powered ITSM for the Modern Enterprise

AI-native Incident Management for the Modern Enterprise

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Communicate service health in real time

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Integrate Xurrent with your full stack

A connected AI fabric, woven across the Xurrent platform, Sera AI brings together signals, service data, and workflows to reduce noise, focus teams on what matters, and accelerate action across IT and the enterprise.

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FEATURES

AI-Powered Incident Management

Helps service desk teams resolve issues faster.

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Built to streamline IT workflows and elevate the employee experience from day one.

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Centralize and coordinate automation efforts across your entire enterprise.

AI Virtual AgentOn-call ManagementSLA ManagementIncident Management for ITSM
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INDUSTRIES

Manufacturing

Resolve issues quickly with an AI-powered system that automates ticketing.

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SaaS

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E-commerce

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USE CASES

AI Service Desk

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Enterprise Service Management

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On-Call Management

Simplify on-call scheduling, automate escalations, and reduce burnout.

Post-Incident Management

Automate postmortems, AI summaries, and post-incident workflows

Blog

New Task Template Warnings

August 31, 2017
Carlyn Manly
1 Min Read
Change Management
Project Management
Usability
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To ensure that change managers do not unintentionally affect a change template when they update a task template, they are now warned when this could happen.  A warning is displayed when a change manager opens a task template in Edit mode and this task template is part of one or more change templates.

Warning displayed in task template


When the task template is opened from a change template’s Gantt chart, the warning gets displayed only when the task template is related to other change templates as well.

Different warning when task is opened from a change template's Gantt chart


Project managers will see a similar warning when they edit project task templates.

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